Assistant Front Office Manager

Montage International is a distinguished luxury hotel company renowned for creating unique and exceptional experiences for its guests worldwide. Rooted in a culture that emphasizes passion and purpose, Montage International encourages its employees to do what they love and bring their authentic selves to work each day. The company is committed to inclusivity and welcomes applicants with disabilities, offering reasonable accommodations throughout the hiring process. Recognized for its upscale properties and commitment to excellence, Montage International continues to expand, always looking for driven individuals to join their esteemed team and contribute to the enriching guest experiences that define the brand.

This job opening is for the role of Assistant Front Office Manager at Montage International. The Assistant Front Office Manager will play a critical role in leading and managing the front office team to ensure seamless operations and exemplary customer service throughout the guests' stay. This position requires a motivated and organized individual who will be responsible for briefing the team on key updates regarding arrivals, VIP guests, and group activities to guarantee the highest standards of hospitality. Building and maintaining positive relationships with local community leaders and vendors is an essential part of the role, as it contributes directly to enriching the guest experience by staying informed about the latest local offerings and events.

The successful candidate will oversee staffing needs including selecting, training, and scheduling front desk associates, as well as developing new procedures to improve guest relations operations and internal communication. Effective inventory management, particularly in ordering and maintaining supplies, falls under the scope of responsibilities as well. The role demands flexibility and the ability to take on duties outside the usual scope based on business demands, highlighting the dynamic nature of luxury hotel management.

Ideal applicants possess exceptional guest recovery skills and the ability to thrive in a fast-paced, people-oriented environment. Strong organizational and time management skills are mandatory, alongside proficiency in essential MS Office applications such as Word, Excel, PowerPoint, and Outlook. A positive attitude and willingness to engage in continuous learning are vital to succeed in this role. Working collaboratively within Montage International's value-driven culture, this person must quickly adapt to new software products and technologies. Availability to work weekends, nights, and holidays is also required to meet the needs of this 24/7 hospitality operation.

The position is offered with a competitive pay scale ranging from $70,304 to $72,000 annually, excluding incentive pay such as commissions and gratuities. Montage International prides itself on being an equal employment opportunity employer dedicated to maintaining a drug-free workplace. If you are enthusiastic about joining an organization where passion meets professionalism and where your contributions impact every guest’s experience, this role could be the perfect match.