Assistant Front Office Manager

JW Marriott Chicago, located at 2121 S Prairie Ave in the heart of Chicago, Illinois, is a distinguished luxury hotel within Marriott International's esteemed portfolio. Known for its commitment to exceptional hospitality and guest experiences, JW Marriott Chicago offers guests elegance, comfort, and a vibrant atmosphere in one of the city’s most dynamic neighborhoods. As part of Marriott International, JW Marriott prides itself on fostering a culture where associates are valued and empowered, promoting diversity, inclusion, and a commitment to excellence in service. The hotel’s work environment emphasizes career development, well-being, and a collaborative team spirit, making it an exceptional place for professionals who aspire to grow in the hospitality industry.

The Front Office Assistant Manager position at JW Marriott Chicago is a full-time management role with a competitive annual salary range of $79,000 to $96,000, along with bonus eligibility. The role is critical to ensuring the smooth daily operations of the front office, which includes managing the Bell/Door Staff, Switchboard, and Guest Services/Front Desk areas. Working closely with the Front Office Manager, the Assistant Manager plays a key role in supervising team members, driving operational efficiency, and enhancing both guest and staff satisfaction.

This position requires a hands-on leader who is adept at multitasking and understands the intricacies of front office operations. The Assistant Manager will utilize strong interpersonal and communication skills to motivate and lead staff effectively, promote a positive team environment, and uphold Marriott's commitment to excellent guest service. Responsibilities include managing check-in and check-out procedures efficiently while addressing guest needs or complaints promptly and professionally. The Assistant Manager will also be in charge of maintaining high service standards, implementing departmental policies, and working collaboratively with other management to achieve financial and operational goals.

In addition to managing day-to-day activities, the Assistant Manager will support employee development by recognizing team efforts, providing coaching, and fostering open communication. The role involves strategic planning to prioritize tasks, resolve conflicts, and implement continuous improvement initiatives that enhance guest satisfaction. The Assistant Manager will also participate in departmental meetings and step in for the Front Office Manager as needed, ensuring consistent leadership presence.

JW Marriott Chicago values integrity, respect, and collaboration, expecting its Assistant Manager to embody these principles while delivering outstanding hospitality. This role offers an exciting opportunity to join a global brand dedicated to career growth and exceptional guest experiences in a luxury environment. Relocation assistance is available for qualified candidates, underscoring JW Marriott’s commitment to attracting talented professionals who align with its mission. Joining JW Marriott Chicago means becoming part of a prestigious hotel group where you can thrive as a hospitality professional, champion superior service, and contribute to a memorable guest journey.