Assistant Front Office Manager

St. Louis, MO, USA|

Job Overview

Benefits

Discounted hotel room nights

Complimentary hotel room nights

Earned wage access

Daily Pay available

Floating holiday

Complimentary Meals

Medical insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

educational assistance

Opportunities to work at Hyatt hotels worldwide

Job Description

Hyatt is a globally recognized hospitality company known for delivering exceptional guest experiences through attentive service and authentic hospitality. The brand emphasizes high standards, care, and professionalism, making it a leader in the hotel industry. Hyatt hotels and resorts provide an environment where talent progresses through meaningful challenges and rewards, fostering career growth and development for its associates. Hyatt is dedicated to making guests feel welcome and ensuring that each stay is memorable by exceeding expectations consistently. The company’s culture emphasizes teamwork, inclusivity, and continuous improvement, making it a preferred employer for those passionate about hospitality.

The Hyatt Regency St. Louis is currently seeking an Assistant Front Office Manager to join their dynamic team. This position plays a critical role in managing the front office operations of the hotel, which includes short and long-term planning, employee coaching, guest room inventory management, and ensuring top-notch customer service. The Assistant Front Office Manager is responsible for developing budgets, labor cost plans, and managing staff to meet operational goals. They also handle guest complaints effectively, ensuring that every guest’s experience meets Hyatt’s high standards. This full-time role is perfect for candidates who are motivated leaders, possess strong communication skills, and have a passion for delivering exceptional hospitality in a fast-paced environment. The position offers competitive benefits such as discounted and complimentary hotel stays, medical, dental, and vision insurance, 401k retirement plans, educational assistance, and the opportunity to work with Hyatt properties worldwide. Hyatt values employees who are service-oriented, culturally aware, and ready to contribute to a collaborative work environment. If you are driven by excellence and want to advance your career in hotel management, this opportunity with Hyatt Regency St. Louis provides a platform to grow and succeed.

Job Requirements

At least high school diploma or equivalent
Minimum 1 year of progressive management experience in hotel rooms division
Strong leadership and communication skills
Ability to handle guest complaints effectively
Proficient with Microsoft Office software
Excellent organizational skills
Ability to work in a fast-paced environment and under pressure

Job Qualifications

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds
At least 1 year of progressive management experience with the Rooms Division
Service oriented style with professional presentation skills
Hotel/hospitality degree a plus
High energy, entrepreneurial spirit
Motivational leader
Effective communicator
Effective in providing exceptional customer service
Ability to improve the bottom line
Clear and concise written and verbal communication skills
Proficient in Microsoft Word and Excel
Excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short and long-term planning and the management of the hotel's front office operations
Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a front office staff member as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain information on prices, rates, specials, packages, programs, etc. while ensuring all staff are trained in all areas
Analyze, investigate and resolve guest complaints
Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables
Ensure proper staffing levels for customer service goals