Assistant Front Office Manager

Pyramid Global Hospitality is a prominent hospitality management company known for overseeing a diverse portfolio of more than 200 hotels and resorts along with a workforce exceeding 18,000 associates throughout the United States, Caribbean, and Europe. The company operates several key brands including Benchmark Resorts & Hotels, which comprises a distinctive collection of independent properties, Axiom Hospitality focused on European hotel management, and PYRAMIDWORKS, which delivers integrated workplace and facilities services. With corporate offices located in Boston, The Woodlands in Texas, and London, Pyramid combines a global operational scale with a focused hands-on approach striving for exceptional service, operational excellence, and long-term partnership development.

At Pyramid, associates form the heart of the organization’s culture. The company fosters an environment where employees are respected, supported, and given ample opportunities to advance their careers. Team members benefit from collaboration with experienced leadership, engagement in substantial stretch assignments, and exposure to an extensive range of properties, hotel brands, and diverse markets. Whether at the start of a hospitality career or with years of experience, individuals at Pyramid find avenues for learning, development, and impactful contributions. The company’s commitment to associates, guests, and communities has garnered multiple prestigious recognitions including being named among the best places to work by USA Today, The Boston Globe, and The Houston Chronicle, as well as receiving top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report.

About the Residence Inn Berkeley: Experience the vibrant Residence Inn by Marriott Berkeley, situated in downtown Berkeley, California. This towering 17-story property features 331 suites equipped with fully functional kitchens, separate living spaces, and a broad array of modern amenities designed for comfort and convenience. The hotel boasts over 15,000 square feet of versatile meeting and event spaces alongside a rooftop restaurant and bar offering breathtaking views of the San Francisco Bay Area. Its prime location, just half a block from the Downtown Berkeley BART station and numerous bus routes, simplifies commuting and access to career opportunities.

This role is a full-time position based at Residence Inn Berkeley with a competitive salary range from $70,000 to $75,000. The hotel embraces diversity enthusiastically, celebrating and encouraging it with a strong commitment to care, respect, and rewards for all individuals, supporting an inclusive environment consistent with EEOC, ADA, Veteran, and LGBTQ+ policies.

The Front Desk Supervisor will be responsible for overseeing all daily front desk operations, including check-ins, check-outs, reservations, and resolution of guest inquiries. The person in this role will ensure that all front desk functions adhere strictly to hotel policies and brand standards. Responsibilities include managing guest records, billing and payment accuracy, cash handling, coordinating with housekeeping and maintenance to guarantee room readiness, fostering a positive work environment, promoting teamwork, monitoring staff performance, providing coaching and feedback, and recruiting, training, scheduling, and supervising front desk associates. The supervisor will also address and resolve guest complaints and special requests promptly and professionally.

This career opportunity at Residence Inn Berkeley is ideal for individuals with a passion for hospitality excellence who thrive in a dynamic, guest-focused environment and who are committed to upholding the highest standards of service and operational efficiency. The role offers a chance to contribute significantly to the guest experience while engaging in a supportive and career-enhancing workplace.