Assistant Front Office Manager

Pyramid Global Hospitality is a prominent and respected hospitality management company, known for its expansive portfolio that includes over 200 hotels and resorts across the United States, the Caribbean, and Europe. With a team of more than 18,000 associates, Pyramid Global Hospitality distinguishes itself by offering diverse and exceptional hospitality experiences. The company operates through several premier divisions, including Benchmark Resorts & Hotels, which is a collection of unique independent properties; Axiom Hospitality, its European hotel management division; and PYRAMIDWORKS, a provider of integrated workplace and facilities services. Headquartered in Boston, The Woodlands in Texas, and London, Pyramid combines the benefits of a global reach with a deep commitment to operational excellence, exceptional service, and building lasting partnerships with its stakeholders.

At Pyramid, the core value lies in its people. The organization is dedicated to fostering a supportive and respectful work environment where associates feel empowered to develop their careers. Employees at Pyramid have the opportunity to work alongside experienced leaders, undertake challenging assignments, and gain exposure to a wide variety of brands, markets, and properties. This culture of growth supports professionals at all career stages, from newcomers eager to start their journey in hospitality to seasoned experts looking to deepen their expertise and impact. The company’s commitment to diversity and inclusion is evident in its celebrations of diverse identities and backgrounds, promoting a workplace enriched by multiple perspectives and experiences.

Pyramid Global Hospitality's prestige is underlined by numerous accolades and recognitions. The company and its properties have been named among the best places to work by major publications such as USA Today, The Boston Globe, and The Houston Chronicle. Additionally, the organization’s dedication to service excellence has earned prestigious honors from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. These awards reflect the company’s dedication to not only its clients and guests but also its associates and the communities it serves.

The opportunity at hand is for a vital role at the Residence Inn by Marriott Berkeley, a vibrant and energizing property located in Berkeley, California. Soaring 17 stories with 331 suites, each featuring fully equipped kitchens and separate living spaces, the Residence Inn Berkeley stands out for its modern amenities and a prime location right in the heart of downtown. The hotel boasts over 15,000 square feet of flexible meeting and event space, as well as a rooftop restaurant and bar that offers spectacular views of the San Francisco Bay Area. Accessibility is a highlight here, with the hotel situated just half a block from the Downtown Berkeley BART station and multiple bus routes, simplifying commutes and travel for guests and employees alike.

The role involves overseeing daily front desk operations, an essential function to the hotel's success and guest satisfaction. Responsibilities include managing check-ins, check-outs, reservations, and guest inquiries while ensuring all front desk procedures adhere strictly to hotel policies and brand standards. The position demands accuracy and efficiency in maintaining guest records, billing, payment processing, and cash handling, emphasizing a high level of accountability.

The candidate will coordinate closely with housekeeping and maintenance teams to ensure rooms are ready and guests’ needs are met consistently. Supervisory duties include recruiting, training, scheduling, and supporting front desk associates, fostering a positive work environment, and promoting teamwork. The role also involves monitoring staff performance, providing coaching and feedback, and addressing guest complaints or special requests promptly and professionally.

The ideal candidate will have a bachelor’s degree in hospitality management or a related field, with 3 to 5 years of experience in front desk or hotel operations, including 1 to 3 years in a supervisory capacity. Familiarity with property management systems and hotel reservation software is preferred. Excellent customer service skills, conflict resolution abilities, and strong leadership, communication, and problem-solving skills are essential. This role also requires the flexibility to work weekends and holidays.

The compensation for this position ranges from $70,000 to $75,000, reflecting the expertise and dedication expected from the successful candidate. Pyramid Global Hospitality is an equal opportunity employer committed to creating an inclusive and supportive work environment where diversity is valued and celebrated.