Assistant Front Office Manager

Pyramid Global Hospitality is a leading hospitality management company dedicated to putting people first. Renowned for cultivating a supportive, inclusive, and diverse work environment, the company fosters growth, development, and wellbeing among its employees. With a strong commitment to a People First culture, Pyramid Global Hospitality emphasizes employee development, robust benefits, and meaningful professional relationships. The company operates over 230 properties worldwide, providing varied career opportunities ranging from entry-level roles to seasoned hospitality professionals seeking to expand their expertise. Employees benefit from a comprehensive package that includes health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and discounted hotel stays. The company prioritizes ongoing training and professional development, empowering employees to build skills and advance their careers within a dynamic and supportive setting.

Hotel Flor Tampa Downtown, a proud member of Pyramid Global Hospitality and part of the Tapestry Collection by Hilton, is located in Tampa's vibrant downtown area. This upscale hotel features 210 stylish guest rooms and over 13,000 square feet of versatile meeting space, blending comfort with a memorable guest experience. As a premier employer in the Tampa area, Hotel Flor Tampa Downtown is distinguished by its commitment to an excellent company culture, where every team member is vital to delivering outstanding service and creating exceptional guest experiences. The hotel seeks candidates passionate about hospitality who are ready to contribute to a collaborative environment focused on growth and guest satisfaction.

The role centers on leading the Front Office operations at Hotel Flor Tampa Downtown. The position requires overseeing daily activities to ensure seamless guest arrivals, departures, and overall service excellence. The Front Office leader will serve as a visible presence in the lobby and arrival areas, actively engaging guests and resolving concerns promptly while adhering to brand and resort standards. This leadership role includes recruiting, training, and coaching Front Office associates to uphold high service levels, fostering a People First workplace culture centered on respect, accountability, and team recognition. Operational responsibilities include managing cash handling, shift balancing, and auditing, as well as monitoring key performance indicators such as guest satisfaction, labor productivity, upsell performance, and service recovery. The role also demands close collaboration with departments like Housekeeping, Sales, Events, Revenue Management, and Security to ensure operational alignment, room readiness, safety compliance, and outstanding guest coordination.

Ideal candidates will have a minimum of two years of experience in Front Office leadership within the hotel or resort sector. Proficiency with Front Office systems is critical, with experience in OnQ and transition knowledge to PEP being advantageous. Strong leadership skills, excellent communication, adept organizational capabilities, and problem-solving acumen are essential for success. Pyramid Global Hospitality offers competitive compensation packages tailored to individual skills, experience, certifications, and location-specific labor costs, reflecting their commitment to hiring passionate professionals who contribute to creating a memorable and high-quality hospitality experience for guests.