Assistant Front Office Manager

Pyramid Global Hospitality is a renowned hospitality company dedicated to creating a People First culture where employees are valued and supported. With over 230 properties worldwide, Pyramid Global Hospitality fosters an inclusive and diverse work environment that promotes growth, development, and well-being. The company offers a comprehensive suite of employment benefits, including health insurance, retirement plans, paid time off, and unique perks like on-site wellness programs, local discounts, and employee hotel stay rates. Pyramid Global Hospitality is also committed to providing continuous training and development opportunities, enabling its staff to build their skills and advance their careers within the hospitality industry.

One of Pyramid Global Hospitality's outstanding properties is the Riverhouse Lodge located in Bend, Oregon. This 221-room hotel has been completely redesigned to blend modern sophistication with the natural beauty of Central Oregon. Positioned on the banks of a scenic river, the resort offers world-class amenities and easy access to the untamed wilderness surrounding the area, making it an ideal destination for guests seeking a relaxing and adventurous stay.

Within this vibrant setting, the company is looking to fill the role of Assistant Front Office Manager. This is a highly motivating and customer-focused leadership position, ideal for someone who thrives on developing teams to deliver exceptional guest services. The role is perfect for individuals who enjoy engaging with diverse guests and making meaningful connections, while leading by example and fostering a professional, courteous team atmosphere. The successful candidate will be responsible for assisting with the oversight of front office operations, helping guests discover their unique "Wanderlust" experience, and ensuring an amazing stay for every visitor.

The Assistant Front Office Manager will mentor frontline staff including Front Desk Agents, Bell Staff, and Concierges, ensuring that training materials are effectively utilized and that all team members perform their duties to the highest standards. This role involves monitoring room inventory, managing rate and plan availability, and leading the team in maximizing average daily rate along with forecasting occupancy. The role demands a hands-on leader who can manage guest interactions professionally, provide exceptional customer service by genuinely engaging with guests, and swiftly resolve issues to "WOW" guests through effective recovery efforts. This position also works closely with maintenance and housekeeping teams to coordinate daily activities and facilitates communication across hotel departments.

Assistant Front Office Managers will support their teammates during peak business hours and take charge of front office operations in the absence of the Front Office Manager. This is an exceptional career opportunity to grow within the hospitality industry at a world-class property that values its team members and invests in their success and well-being. Pyramid Global Hospitality is committed to an equal opportunity workplace that celebrates diversity and inclusivity, offering competitive compensation packages based on skills, experience, certifications, and location-specific factors. Joining Riverhouse Lodge means becoming part of a supportive, collaborative environment where your contributions directly impact the exceptional experiences provided to guests from around the world.