Assistant Front Office Manager

Omni Amelia Island Resort & Spa is a prestigious luxury resort located on the beautiful Amelia Island, Florida. Renowned for its exceptional service, exquisite amenities, and stunning surroundings, the resort offers a world-class experience to its guests. Omni Hotels & Resorts, the parent company, is a respected name in the hospitality industry known for its commitment to quality and guest satisfaction. The Omni Amelia Island Resort & Spa attracts both leisure and business travelers seeking a sophisticated and relaxing environment with top-tier accommodations, dining, and recreational opportunities. As part of the Omni brand, the resort upholds rigorous standards for service and operational excellence, positioning itself as a leader in the luxury hospitality market.

The role of Assistant Front Office Manager at Omni Amelia Island Resort & Spa is a critical leadership position responsible for supporting the Director of Front Office and overseeing the evening operations. This role is essential to ensuring smooth and efficient front office functions during the evening hours, including managing night staff, handling guest interactions, and maintaining operational standards. The Assistant Front Office Manager will take a hands-on approach to managing front office associates, ensuring they are trained and adhere to Omni's high standards of customer service. This job demands excellent communication skills to coordinate effectively with various department managers and night audit teams to guarantee seamless service and resolution of any guest concerns. Attention to detail is paramount as the role also involves managing supply inventories, monitoring rates, and preparing essential reports that contribute to the overall financial accuracy of the front office operations.

This position entails a comprehensive understanding of the hotel’s property management system, including the ability to train others and troubleshoot system issues. The Assistant Manager will also be responsible for preparing group information sheets, managing guest check-outs, completing credit checks daily, and ensuring compliance with systems and controls in the front office area. A strong focus on guest satisfaction is maintained through handling guest complaints promptly and professionally, striving to leave a positive impression after every interaction. Additionally, the role entails working closely with the Loyalty Ambassador to track and service select guests, ensuring personalized guest experiences in line with Omni's marketing programs.

Candidates for this role are expected to have prior experience in luxury hotel environments, reflecting the upscale nature of the property. Flexibility is key, as the schedule includes night shifts, weekends, and holidays. Physical stamina is required to stand for entire shifts, and multi-tasking ability coupled with excellent organizational skills is essential. Knowledge of property management systems and proficiency in Microsoft Office are important technical qualifications that support this role. Omni Hotels & Resorts is committed to equal opportunity employment and provides an inclusive workplace free from discrimination. This position represents an excellent career opportunity for individuals passionate about hospitality management and delivering exceptional guest service in a luxury resort setting.