Assistant Front Office Manager

Montage International is a renowned luxury hospitality company that operates a collection of premier resorts and residences globally. The company is dedicated to delivering exceptional experiences to its guests through unparalleled service, refined accommodations, and a deep commitment to local culture and community engagement. Known for its vibrant work culture and passion-driven environment, Montage International encourages employees to bring their unique talents and enthusiasm to work every day. The organization prides itself on innovation, inclusion, and a steadfast dedication to maintaining the highest standards in luxury hospitality. With a focus on fostering a diverse workplace, Montage International is committed to providing reasonable accommodations throughout its hiring process and beyond, ensuring equal opportunities for all applicants.

The role of Assistant Front Office Manager at Montage International is a critical leadership position within the company’s luxury resort operations. This role focuses on effectively managing the Front Office team to ensure smooth operations and an exceptional guest experience from arrival through departure. The Assistant Front Office Manager will be responsible for briefing staff on pertinent information, including VIP arrivals and daily group activities, while also cultivating positive relationships with local community leaders and vendors to enrich the guest experience. This position demands a proactive approach to guest service excellence, staff development, and operational efficiency. The Assistant Front Office Manager will lead by example, selecting, training, and scheduling front desk associates, managing inventory supplies, and implementing improved guest relations procedures to enhance communication and service delivery. This role requires adaptability, a positive attitude, and the ability to quickly learn and integrate new software tools. As part of the leadership team, the Assistant Front Office Manager will play a key role in maintaining the high standards of Montage International’s luxury hospitality services and supporting the company’s core values throughout all guest and team interactions. The position offers a competitive pay scale ranging from $70,304 to $72,000 annually, reflecting the significance of the role and the high level of expertise required. Weekend, night, and holiday availability is essential to meet the dynamic needs of the resort. Those passionate about delivering superior guest experiences in a fast-paced luxury hotel environment will find this opportunity rewarding and challenging.