Assistant Front Office Manager

HHM Hotels is a distinguished hospitality company known for its commitment to excellence and sustainability. Operating a variety of hotel brands, HHM Hotels prides itself on delivering superior guest service experiences while embracing environmentally responsible practices through its EarthView program. This company is well-regarded for fostering a supportive and dynamic work environment where employees can develop their careers in the hospitality industry. With a strong foundation in hospitality values and a focus on continuous improvement, HHM Hotels remains a leader in the sector, consistently striving to exceed guest expectations and cultivate a culture of respect, innovation, and professionalism.

The role of the Assistant Front Office Manager at HHM Hotels is integral to the seamless operation of front office activities. This full-time position offers an attractive salary range of $58,000 to $62,000 per year. The Assistant Front Office Manager supports the Front Office Manager and Assistant General Manager by overseeing front office personnel and ensuring operations meet established guest service and sustainability standards. This leadership position includes responsibilities such as supervising staff performance, addressing guest satisfaction, monitoring financial controls, and participating in budget planning and implementation. The individual in this role will be expected to lead by example, demonstrating core values and driving the team towards delivering exceptional guest experiences. Additionally, the role offers a clear career development path with opportunities to advance to Front Office Manager, Rooms Division Manager, and Assistant General Manager, making it ideal for hospitality professionals seeking long-term growth in the industry.

In this role, the Assistant Front Office Manager will be responsible for a wide range of duties that ensure smooth front office operations. This includes interviewing, hiring, and training associates, scheduling, coaching, and supporting the team to uphold brand standards, and managing guest service quality to maintain high satisfaction scores. The role also involves financial oversight such as monitoring daily operations, ensuring compliance with accounting procedures, and assisting with budget forecasts and capital expenditures. Inventory management for front office supplies and merchandise is another crucial aspect, alongside collaboration with the Sales office to manage group bookings. The Assistant Front Office Manager must also ensure efficient guest room occupancy, minimize overbooking instances, and adhere to HHM's sustainability guidelines and workplace safety standards. With responsibilities spanning operational management, team leadership, financial control, and guest relations, this position demands a versatile and proactive professional committed to supporting both guest satisfaction and the hotel's strategic goals.

This job requires working a varied schedule that may include holidays, weekends, and alternate shifts. Physical demands include standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, stooping, kneeling, and crouching, reflecting the hands-on nature of front office management. HHM Hotels offers competitive wages for both full-time and part-time opportunities along with comprehensive benefits to support employee well-being and career development. Benefits include medical, dental, and vision insurance, paid time off, 401k company match, daily pay options, life insurance, and access to employee assistance programs. Additionally, employees enjoy travel discounts, commuter benefits, wellness programs, educational support, and a referral bonus program, all designed to create a rewarding and supportive workplace. HHM Hotels believes in the core principles of "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," emphasizing a culture that values people, service, quality, adaptability, and accountability.