Job Overview
Employment Type
Full-time
Compensation
Salary
Range $64,000.00 - $67,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Employee hotel discount program
Complimentary meals during scheduled shifts
Free on-site parking
Company-paid Life Insurance
flexible spending accounts
voluntary benefits
Paid Time Off
Holiday pay
Professional Development
Career growth opportunities
Job Description
Our company is a well-established player in the hospitality industry, focused on delivering exceptional guest experiences through premier hotel services. We pride ourselves on maintaining high standards of hospitality and operational excellence, ensuring that every visitor feels welcomed and valued during their stay. As a reputable hotel, we are committed to fostering a positive work environment that supports growth, teamwork, and service excellence. We understand the evolving needs of modern travelers and continuously adapt our services to exceed expectations. Our team is composed of passionate professionals eager to create memorable experiences and uphold the brand's distinguished reputation in the hotel market. We offer a competitive salary range of $64,000 to $67,000 annually for the Assistant Front Office Manager role, classified as an Overtime Eligible Manager (OEM) position in accordance with Illinois labor laws. This role typically involves approximately 45 hours per week, providing opportunities for additional earnings through overtime while maintaining an influential leadership presence within hotel operations.
The Assistant Front Office Manager position is a critical leadership role responsible for supporting and driving the front office’s daily operations to deliver seamless and welcoming guest experiences. This role encompasses leading a team of front office and guest experience associates, ensuring compliance with brand and company standards, and managing guest service initiatives with professionalism and efficiency. You will be instrumental in recruiting, training, coaching, and developing front office staff to build a high-performing team that consistently meets customer service objectives. Your expertise will extend to managing scheduling, payroll review, and operational workflows using systems like Lightspeed PMS. This role demands strong communication skills, organizational talents, and the ability to motivate and maintain a positive work culture. The Assistant Front Office Manager acts as a liaison between various hotel departments, including housekeeping, food and beverage, engineering, and security, to provide a cohesive guest experience from arrival to departure. This position also involves handling guest concerns promptly, supporting brand loyalty through Marriott Bonvoy or comparable programs, and maintaining retail operations such as the hotel gift shop. With an emphasis on leadership, accountability, and continuous improvement, this role offers an exceptional opportunity to grow professionally while making a tangible impact in the hospitality sector. Join a team that values dedication, guest satisfaction, and personal development within a vibrant hotel environment.
The Assistant Front Office Manager position is a critical leadership role responsible for supporting and driving the front office’s daily operations to deliver seamless and welcoming guest experiences. This role encompasses leading a team of front office and guest experience associates, ensuring compliance with brand and company standards, and managing guest service initiatives with professionalism and efficiency. You will be instrumental in recruiting, training, coaching, and developing front office staff to build a high-performing team that consistently meets customer service objectives. Your expertise will extend to managing scheduling, payroll review, and operational workflows using systems like Lightspeed PMS. This role demands strong communication skills, organizational talents, and the ability to motivate and maintain a positive work culture. The Assistant Front Office Manager acts as a liaison between various hotel departments, including housekeeping, food and beverage, engineering, and security, to provide a cohesive guest experience from arrival to departure. This position also involves handling guest concerns promptly, supporting brand loyalty through Marriott Bonvoy or comparable programs, and maintaining retail operations such as the hotel gift shop. With an emphasis on leadership, accountability, and continuous improvement, this role offers an exceptional opportunity to grow professionally while making a tangible impact in the hospitality sector. Join a team that values dedication, guest satisfaction, and personal development within a vibrant hotel environment.
Job Requirements
- High school diploma or equivalent
- Two or more years of leadership experience in a front office or guest services role
- Proficiency with hotel management software such as Lightspeed PMS
- Strong communication and interpersonal skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Professional appearance and demeanor
- Ability to effectively handle guest concerns and employee issues
- Organizational and multitasking skills for a fast-paced environment
- Ability to build positive relationships with guests and staff
- Knowledge of brand standards and compliance guidelines
Job Qualifications
- Two or more years of Front Office, Guest Services, or Rooms Operations leadership experience in a hotel environment
- Experience with Lightspeed PMS
- Experience working in Marriott or other major branded hotel environments
- Knowledge of brand service standards, quality assurance audits, and compliance requirements
- Experience promoting Marriott Bonvoy or similar hotel loyalty programs
- Experience managing payroll processes, timecard reviews, and punch corrections
- Experience creating schedules and managing labor productivity
- Experience developing and maintaining Standard Operating Procedures (SOPs)
- Experience managing hotel gift shop inventory and retail operations
- Demonstrated ability to coach, counsel, and develop associates
- Experience leading Front Desk Agents, Front Desk Supervisors, Night Auditors, Bell Staff, Drivers, and Security associates
- Passion for hospitality and creating personalized guest experiences
Job Duties
- Lead and support front office and guest experience associates in delivering exceptional guest service and hospitality
- Recruit, interview, onboard, train, coach, and develop team members while supporting performance management initiatives
- Oversee daily front desk operations to ensure compliance with company, brand, and departmental standards
- Respond to guest requests, concerns, and service recovery situations in a professional and timely manner
- Champion Marriott Bonvoy or other brand loyalty programs through guest enrollment initiatives and associate engagement
- Utilize Lightspeed PMS to manage reservations, room assignments, guest profiles, billing, and operational workflows
- Create and manage associate schedules to ensure appropriate staffing levels and labor efficiency
- Review payroll, timecards, and punch corrections for accuracy and compliance
- Develop and maintain departmental Standard Operating Procedures (SOPs) and operational best practices
- Manage gift shop inventory, ordering, and retail operations as needed
- Maintain a visible leadership presence during high-volume periods, special events, and emergency situations
- Partner with Housekeeping, Engineering, Food & Beverage, Security, and other departments to deliver a seamless guest experience
- Promote a culture of accountability, teamwork, inclusion, and continuous improvement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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