Assistant Front Office Manager

Hotel Saint Augustine is a distinguished luxury hotel located in the heart of Houston, Texas, known for its unique blend of old-world charm and contemporary sophistication. As part of the esteemed Bunkhouse/Hyatt family, the hotel embraces the vibrant spirit and rich diversity of Houston, celebrating creativity and providing guests with exceptional hospitality experiences. The hotel prides itself on upholding Hyatt's high standards of service excellence, creating an environment where every guest interaction is meaningful and memorable. With its luxurious accommodations and impeccable service, Hotel Saint Augustine attracts a diverse clientele seeking both comfort and a distinctive cultural atmosphere. The establishment is deeply committed to fostering a welcoming workplace culture, offering its employees a range of benefits designed to promote well-being, professional growth, and work-life balance. These benefits include comprehensive medical, dental, and vision coverage, a 401K plan with company match, free room nights, discounted room rates for friends and family, free parking, generous paid time off, wellness initiatives such as complimentary Headspace subscriptions, and discounts from popular retailers like Apple, AT&T, and Verizon.

The Assistant Front Office Manager at Hotel Saint Augustine plays a vital role in supporting the Front Office leadership team to ensure seamless daily operations and uphold the luxury standards that guests expect. This position is instrumental in managing front desk, guest services, lobby operations, and overseeing the guest arrival experience, ensuring it is smooth and welcoming. The role involves leading by example to deliver warm, personalized service that reflects the hotel’s commitment to excellence. The Assistant Front Office Manager supervises and supports front office colleagues to maintain consistent service levels and operational efficiency. Responsibilities extend to administrative duties such as scheduling, payroll support, departmental organization, and managing labor resources. This role also handles guest concerns, ensuring professional and timely resolution to maintain guest satisfaction. Recruitment, onboarding, coaching, and performance management of front office staff fall under the purview of this position, as does collaboration with other hotel departments like Housekeeping, Engineering, and Food & Beverage for cohesive hotel operations.

Additionally, the Assistant Front Office Manager assists with managing room inventory, coordinating VIP arrivals and group bookings, and participates in operational planning to meet hotel objectives. Monitoring daily arrivals, departures, occupancy, and guest preferences is essential to ensure the team is prepared to deliver exceptional service at all times. The candidate is expected to enforce hotel policies concerning cash handling, safety standards, and general procedural compliance. Acting as the Manager on Duty when assigned, this role demands visible and active presence in guest areas to support guests and colleagues alike. This highly dynamic position requires a passion for luxury hospitality, excellent leadership, communication, and organizational skills, as well as resilience and adaptability in a fast-paced environment. The opportunity offers a rewarding career path with competitive compensation and the chance to work within a prestigious hospitality group known for setting the benchmark in guest services and employee satisfaction.