Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
paid sick days
Paid vacation
Paid holidays
Pet insurance
Tuition Reimbursement
Team member hotel rates
Job Description
Loews Atlanta Hotel is prominently located in the heart of Midtown Atlanta, offering guests walking-distance access to some of the city's top attractions. Known as Atlanta's most vibrant neighborhood, this hotel combines a prime location with spectacular views and beautifully appointed rooms, creating a modern southern charm that appeals to both leisure and business travelers. As part of the iconic Loews Hotels & Co, which was founded in 1960, Loews Atlanta Hotel embodies a commitment to excellence and hospitality. The brand operates numerous prestigious hotels and resorts across the United States, with diverse and welcoming teams dedicated to crafting exceptional, memorable experiences in unique and iconic destinations.
Joining the team at Loews Atlanta means becoming part of a culture that values growth, inclusion, and belonging. Employees are supported regardless of their race, age, gender identity, sexual orientation, religion, disability status, or veteran status. The hotel fosters a workplace where individuality is celebrated, and career opportunities abound across various departments, including Guest Services, Finance, Culinary, IT, and more. Whether you are a newcomer to the hospitality industry or an experienced professional seeking to further your career, Loews offers training, development, and growth paths, empowering you to make a meaningful impact.
The role of Assistant Front Office Manager at Loews Atlanta Hotel is an exciting leadership position critical to the operation of the guest services team. This role necessitates a dynamic, experienced professional capable of leading and supervising front desk and concierge operations to consistently exceed guest expectations. The Assistant Front Office Manager is responsible for ensuring that the team delivers exceptional customer service, maintains high morale, and adheres to the hotel's service standards.
This position requires someone who thrives in a fast-paced environment, has excellent multi-tasking abilities, and shows strong organizational skills. The ideal candidate is a natural leader who can inspire and motivate a diverse team, fostering a positive, collaborative work atmosphere. Communication skills are essential, including the ability to interact authentically with guests and team members alike, reflecting the company’s culture of inclusion, support, and superior service.
In this role, you will oversee important operational aspects such as managing room allocations in coordination with housekeeping, handling payroll and scheduling for your team, and responding effectively to guest feedback. You will also play a major role in training and mentoring staff, enhancing professional growth, and ensuring compliance with service policies. The ability to make sound decisions and act proactively in guest issue resolution and emergency situations is essential.
Working at Loews Atlanta also comes with a variety of excellent benefits that enhance your work-life balance and professional development. Employees enjoy competitive health and wellness benefits, including medical, dental, and vision insurance options, a 401(k) retirement plan with company match, paid sick days, vacation, holidays, and even pet insurance with paid bereavement. Loews also offers tuition reimbursement programs, opportunities for career growth through training and development, and team member hotel rates alongside various discounts and perks.
Loews Atlanta Hotel encourages veterans and military spouses to apply, reflecting their commitment to diversity and inclusive hiring practices. This role offers a unique opportunity to be part of a renowned hospitality group that not only values guest satisfaction but also invests deeply in the growth and well-being of its team members.
Joining the team at Loews Atlanta means becoming part of a culture that values growth, inclusion, and belonging. Employees are supported regardless of their race, age, gender identity, sexual orientation, religion, disability status, or veteran status. The hotel fosters a workplace where individuality is celebrated, and career opportunities abound across various departments, including Guest Services, Finance, Culinary, IT, and more. Whether you are a newcomer to the hospitality industry or an experienced professional seeking to further your career, Loews offers training, development, and growth paths, empowering you to make a meaningful impact.
The role of Assistant Front Office Manager at Loews Atlanta Hotel is an exciting leadership position critical to the operation of the guest services team. This role necessitates a dynamic, experienced professional capable of leading and supervising front desk and concierge operations to consistently exceed guest expectations. The Assistant Front Office Manager is responsible for ensuring that the team delivers exceptional customer service, maintains high morale, and adheres to the hotel's service standards.
This position requires someone who thrives in a fast-paced environment, has excellent multi-tasking abilities, and shows strong organizational skills. The ideal candidate is a natural leader who can inspire and motivate a diverse team, fostering a positive, collaborative work atmosphere. Communication skills are essential, including the ability to interact authentically with guests and team members alike, reflecting the company’s culture of inclusion, support, and superior service.
In this role, you will oversee important operational aspects such as managing room allocations in coordination with housekeeping, handling payroll and scheduling for your team, and responding effectively to guest feedback. You will also play a major role in training and mentoring staff, enhancing professional growth, and ensuring compliance with service policies. The ability to make sound decisions and act proactively in guest issue resolution and emergency situations is essential.
Working at Loews Atlanta also comes with a variety of excellent benefits that enhance your work-life balance and professional development. Employees enjoy competitive health and wellness benefits, including medical, dental, and vision insurance options, a 401(k) retirement plan with company match, paid sick days, vacation, holidays, and even pet insurance with paid bereavement. Loews also offers tuition reimbursement programs, opportunities for career growth through training and development, and team member hotel rates alongside various discounts and perks.
Loews Atlanta Hotel encourages veterans and military spouses to apply, reflecting their commitment to diversity and inclusive hiring practices. This role offers a unique opportunity to be part of a renowned hospitality group that not only values guest satisfaction but also invests deeply in the growth and well-being of its team members.
Job Requirements
- bachelor's degree or equivalent work experience
- minimum two years experience in guest services within a hotel environment preferred
- at least one year in a leadership role related to guest services preferred
- proficiency with Property Management Systems, preferably Opera
- knowledge of budget and financial management preferred
- physical ability to stand for prolonged periods
- availability to work flexible hours including weekends, evenings, and holidays
Job Qualifications
- bachelor's degree or relevant work experience
- minimum two years guest service experience in hotel hospitality preferred
- minimum one year guest service leadership role preferred
- experience with Property Management System, preferably Opera
- knowledge of budgeting, forecasting, and financial analysis in hotel setting preferred
- ability to stand for long periods
- ability to work weekends, evenings, and holidays as necessary
Job Duties
- manage daily operations of the Front Office Team
- lead and deliver exceptional guest experience
- supervise the guest services team to ensure high performance, morale, and compliance with service standards
- manage payroll services including scheduling, time-card edits, approval of time-off and one-time payment reports
- monitor, communicate, and respond to guest feedback to enhance service quality and guest loyalty
- oversee room allocations based on guest preferences and coordinate with housekeeping
- implement training programs and mentor staff for professional growth
- serve as primary contact for internal and external inquiries
- conduct audits and maintain financial records ensuring timely payment processing and financial performance analysis
- prepare performance reports for management
- collaborate on initiatives to promote hotel services and operational efficiency
- handle emergencies ensuring safety of guests and staff
- perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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