Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The hiring establishment is a reputable casino hotel renowned for providing an exceptional guest experience and maintaining high standards of service quality. This organization operates within the hospitality and gaming industry, blending the excitement of casino entertainment with the comforts and amenities of a luxury hotel. The casino hotel is committed to upholding excellence across all departments to ensure guests enjoy memorable stays and continuous customer satisfaction.
The company values its employees and fosters a collaborative and respectful workplace culture. It offers a dynamic work environment where every team member plays a critical role in contributing to the overall success of the establishment. This includes a strong focus on leadership development, operational efficiency, and superior guest service, aligned with the company’s core values.
This position is a full-time role, assisting the Front Office Manager in executing and overseeing all aspects of the Front Office daily operations. The salary details are competitive within the hospitality and casino hotel sector, reflecting the responsibilities and experience required. The Assistant Front Office Manager plays an integral role in maintaining smooth communication between various hotel departments, including the Call Center, Pool, Business Center, and Fitness Center.
The role entails being deeply involved in operational leadership, ensuring all front and back of house activities meet the company’s quality and service standards. The Assistant Manager supports the Front Office Manager in a variety of functions, ranging from staff training and coaching to enforcing policies and managing budgets. They act as the Manager on Duty when necessary, providing leadership and decision-making support in the manager’s absence.
This position demands superior problem-solving skills, the ability to multitask, and a detail-oriented mindset. The Assistant Front Office Manager also collaborates closely with sales teams and casino hosts to optimize guest experience, support group bookings, and manage guest feedback effectively. A key component of the role is the capacity to maintain guest satisfaction by addressing disputes and complaints promptly and professionally.
Further responsibilities include handling occupancy and revenue forecasts, assisting in staffing schedules and payroll monitoring, and ensuring team members are well-trained and motivated to meet service standards. The Assistant Manager plays a vital role in achieving operational goals while supporting a positive team environment. This leadership-focused role requires strong interpersonal skills and a commitment to fostering an inclusive team atmosphere where every member feels respected and valued.
Overall, the Assistant Front Office Manager position is vital to the successful operation of the Front Office at the casino hotel. It offers opportunities for career growth within a prestigious organization committed to excellence in hospitality and gaming operations. Candidates with experience in property management systems, yield management, and team leadership will find this role rewarding and challenging, with a clear focus on guest satisfaction and operational excellence.
The company values its employees and fosters a collaborative and respectful workplace culture. It offers a dynamic work environment where every team member plays a critical role in contributing to the overall success of the establishment. This includes a strong focus on leadership development, operational efficiency, and superior guest service, aligned with the company’s core values.
This position is a full-time role, assisting the Front Office Manager in executing and overseeing all aspects of the Front Office daily operations. The salary details are competitive within the hospitality and casino hotel sector, reflecting the responsibilities and experience required. The Assistant Front Office Manager plays an integral role in maintaining smooth communication between various hotel departments, including the Call Center, Pool, Business Center, and Fitness Center.
The role entails being deeply involved in operational leadership, ensuring all front and back of house activities meet the company’s quality and service standards. The Assistant Manager supports the Front Office Manager in a variety of functions, ranging from staff training and coaching to enforcing policies and managing budgets. They act as the Manager on Duty when necessary, providing leadership and decision-making support in the manager’s absence.
This position demands superior problem-solving skills, the ability to multitask, and a detail-oriented mindset. The Assistant Front Office Manager also collaborates closely with sales teams and casino hosts to optimize guest experience, support group bookings, and manage guest feedback effectively. A key component of the role is the capacity to maintain guest satisfaction by addressing disputes and complaints promptly and professionally.
Further responsibilities include handling occupancy and revenue forecasts, assisting in staffing schedules and payroll monitoring, and ensuring team members are well-trained and motivated to meet service standards. The Assistant Manager plays a vital role in achieving operational goals while supporting a positive team environment. This leadership-focused role requires strong interpersonal skills and a commitment to fostering an inclusive team atmosphere where every member feels respected and valued.
Overall, the Assistant Front Office Manager position is vital to the successful operation of the Front Office at the casino hotel. It offers opportunities for career growth within a prestigious organization committed to excellence in hospitality and gaming operations. Candidates with experience in property management systems, yield management, and team leadership will find this role rewarding and challenging, with a clear focus on guest satisfaction and operational excellence.
Job Requirements
- Preference given to qualified Santa Ana Tribal Members
- Must have a four-year college degree in hospitality or related field or equivalent experience
- Strong knowledge of PMS with preference for V1 experience
- Experience in yield management required
- Strong interpersonal, motivational, and leadership qualities
- Experience in hiring, training, and managing staff
- Ability to proficiently use a smartphone for company applications
- Must obtain and maintain Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license
Job Qualifications
- Four-year college degree in hospitality or related field or equivalent experience
- Strong knowledge of Property Management Systems, V1 experience preferred
- Experience in yield management
- Proven leadership and interpersonal skills
- Experience in interviewing, hiring, training, and managing team members
- Ability to use a smartphone for company applications and communication systems
- Proficient problem-solving and analytical skills
- Ability to work in a fast-paced environment and handle stressful situations professionally
Job Duties
- Provide direction and oversee the daily operation of all Front and Back of house activities
- Assist the Front Office Manager in establishing and enforcing policies and procedures, service and quality standards
- Support staff training, coaching, counseling and enforce standard policies and procedures
- Act as Manager on Duty in the absence of the Front Office Manager managing all Front Office operations
- Provide support and training to Front Office Shift Managers, Agents, Night Auditor, and Call Center staff
- Implement daily operational plans aligned with the overall strategy
- Assist in controlling departmental budget, labor, and expenses and participate in revenue management decisions
- Prepare occupancy and revenue forecasts and attend strategy meetings when required
- Monitor Property Management System to track arrivals, departures, occupancy, and room status
- Collaborate with Casino Hosts and Hotel Sales department to ensure timely completion of requests
- Communicate with Housekeeping, Maintenance, and Security departments
- Participate in inventory restrictions and pricing strategies to optimize revenue and occupancy
- Review and respond to guest feedback on various platforms
- Handle guest complaints and disputes emphasizing guest satisfaction
- Assist in team member evaluations, coaching, and disciplinary actions
- Manage weekly schedules and monitor daily payroll
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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