Assistant Front Office Manager

Hyatt Regency Cleveland at The Arcade is a historic hotel located in downtown Cleveland, Ohio, known for its unique blend of classic architecture and modern hospitality. The hotel occupies a landmark building constructed in 1890, offering guests a distinct and memorable experience. With 293 rooms and 14,000 square feet of meeting and event space, the Hyatt Regency caters to a diverse clientele ranging from business travelers and sports fans to wedding parties and tourists exploring the city. Situated just steps away from East 4th Street Entertainment District and within walking distance of major sporting and entertainment venues, it provides a prime location for visitors seeking convenience combined with a rich sense of history and culture. Hyatt is a worldwide hospitality brand recognized for caregiving and authentic guest experiences, with strong commitment to diversity, employee wellbeing, and career development opportunities. The organization fosters a supportive work environment where associates are empowered to be their best and deliver exceptional service.

The role of Assistant Front Office Manager at Hyatt Regency Cleveland involves supervising front office operations to ensure seamless and efficient guest service. The Assistant Front Office Manager oversees front office staff, including management of cash control procedures, staffing coordination, and direct guest interactions. This position requires leadership in training and development initiatives to maintain high standards of hospitality and employee engagement. The Assistant Manager will contribute to scheduling responsibilities and support the Front Office Manager in achieving operational goals, guest satisfaction, and compliance with Hyatt’s policies and standards. This role demands the ability to work in a fast-paced, dynamic environment, balancing the needs of guests with those of the team to cultivate an inviting and professional atmosphere. The employment type is full-time, and the position offers competitive benefits including medical, dental, vision insurance, paid holidays, vacation, and wellness programs. Joining Hyatt Regency Cleveland means becoming part of a globally recognized brand with access to career advancement, exceptional employee benefits, and a culture focused on respect, integrity, empathy, and fun. Engaging in this role provides an excellent opportunity to build a career in the hospitality industry with a respected leader dedicated to authentic service and employee satisfaction.