ASSISTANT FRONT OFFICE MANAGER

Union City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $85,000.00

Work Schedule

Standard Hours

Job Description

Hyatt Hotels Corporation is a premier global hospitality company known for delivering exceptional guest experiences through its network of luxury and full-service hotels, resorts, and vacation properties. Renowned for its commitment to quality, innovation, and customer satisfaction, Hyatt continues to be a leader in the hospitality industry by combining modern comfort with impeccable service. The hotel chain is dedicated to cultivating an environment where guests feel valued and associates are inspired to provide outstanding care and professional service. Hyatt employs a diverse workforce and fosters inclusive employment practices, making it a preferred employer and travel destination worldwide.

The role of Assistant Front Office Manager at Hyatt is a pivotal position responsible for managing the day-to-day operations of the front desk area, ensuring seamless guest experiences from check-in through check-out. This role entails overseeing staff training, scheduling, and fostering effective communication across various hotel departments, particularly the housekeeping division. As a leader in front office operations, the Assistant Front Office Manager must demonstrate strong leadership and communication skills while maintaining a guest-centric approach to hospitality.

This position directly contributes to the hotel's efficiency and guest satisfaction by handling guest inquiries, resolving complaints promptly, and implementing Hyatt's service standards. Responsibilities also include short and long-term planning of front office operations, budget development, labor cost management, and ensuring adherence to Hyatt's policies on cash handling and operational procedures. Moreover, the Assistant Front Office Manager actively coaches staff to maintain service excellence and supports overall hotel performance goals.

Hyatt offers a competitive salary for this position, ranging from $70,000 to $85,000, and an inclusive work environment where all qualified candidates receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. This role provides ample opportunity for professional growth within the hospitality industry, appealing to candidates with a passion for service excellence and leadership in a dynamic hotel setting.

Job Requirements

Bachelor’s degree preferred
Minimum 4 years of progressive hotel rooms management experience
At least 2 years of management experience within the rooms division
Previous hotel pre-opening experience preferred
Strong leadership and communication skills
Proficiency in Microsoft Word and Excel
Ability to interact effectively with diverse cultural, disability, and ethnic backgrounds
Excellent organizational and interpersonal skills
Clear and concise written and verbal communication skills in English

Job Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel rooms management experience
Previous hotel pre-opening experience preferred
Service oriented style with professional presentation skills
At least 2 years progressive management experience within the rooms division of a hotel
Hotel/hospitality degree an asset
Must possess high energy, entrepreneurial spirit, motivational leadership, effective communication skills
Effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Proficient in Microsoft Word and Excel
Excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short and long-term planning and the management of the hotel’s front office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a front office staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
Insure proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures