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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $85,000.00
Work Schedule
Standard Hours
Job Description
Hyatt Hotels Corporation is a premier global hospitality company known for delivering exceptional guest experiences through its network of luxury and full-service hotels, resorts, and vacation properties. Renowned for its commitment to quality, innovation, and customer satisfaction, Hyatt continues to be a leader in the hospitality industry by combining modern comfort with impeccable service. The hotel chain is dedicated to cultivating an environment where guests feel valued and associates are inspired to provide outstanding care and professional service. Hyatt employs a diverse workforce and fosters inclusive employment practices, making it a preferred employer and travel destination worldwide.
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Job Requirements
- Bachelor’s degree preferred
- Minimum 4 years of progressive hotel rooms management experience
- At least 2 years of management experience within the rooms division
- Previous hotel pre-opening experience preferred
- Strong leadership and communication skills
- Proficiency in Microsoft Word and Excel
- Ability to interact effectively with diverse cultural, disability, and ethnic backgrounds
- Excellent organizational and interpersonal skills
- Clear and concise written and verbal communication skills in English
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel rooms management experience
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least 2 years progressive management experience within the rooms division of a hotel
- Hotel/hospitality degree an asset
- Must possess high energy, entrepreneurial spirit, motivational leadership, effective communication skills
- Effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long-term planning and the management of the hotel’s front office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a front office staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insure proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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