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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
vacations
uniform provided
Laundry service
Free nights at Hyatt hotels
Food and beverage discounts
free COTA Bus Pass
Discounted parking
Family events
Recognition celebrations
Education Assistance
gym access
Access to Headspace app
Job Description
Hyatt Regency Columbus is a premier hotel located within walking distance of Nationwide Arena and the trendy Arena District in downtown Columbus. As a flagship property of the Hyatt brand, Hyatt Regency Columbus offers a modern and refined hotel experience with 633 renovated guest rooms and spacious suites. It boasts 70,000 square feet of flexible meeting space designed to accommodate a variety of events, from corporate meetings to social gatherings. The hotel is strategically connected to the Greater Columbus Convention Center and is also a few steps away from the vibrant Short North Arts District, making it a preferred destination... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of previous front office supervisory experience preferred
- Proficient in general computer operations
- Ability to work flexible shifts including nights and weekends
- Strong communication skills both verbal and written
- Experience in leading and motivating a team
- Excellent organizational and interpersonal abilities
- Capable of handling financial responsibilities
- Energetic and creative mindset
- Commitment to exceptional guest service
Job Qualifications
- Minimum of 1 year of front office hotel supervisory experience preferred
- Strong and concise verbal and written communication skills
- Proficient in general computer knowledge
- Excellent organizational, interpersonal, and administrative skills
- Ability to work a flexible schedule including nights and weekends
- Demonstrated leadership, motivation, and coaching abilities
- Committed to delivering high-level customer service
- Energetic with a creative mindset
- Ability to handle financial tasks confidently
- Team player with enthusiasm and hands-on mentality
- Strong dedication to hospitality and guest satisfaction
Job Duties
- Manage short- and long-term planning of Front Office operations including Front Desk, PBX, and Guest Services
- Assist in leading and enhancing guest experience from pre-arrival to post-departure by coordinating with hotel departments
- Respond quickly and professionally to guest requests and complaints ensuring guest satisfaction
- Maintain guest room inventory and communicate effectively with reservations and housekeeping
- Coach and counsel a team of more than 10 colleagues to uphold Hyatt Service Standards and Procedures
- Motivate front office colleagues to achieve upsell and enrollment goals
- Ensure proper staffing levels to meet customer service objectives
- Assist in other operational departments and receive cross-training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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