ASSISTANT FRONT OFFICE MANAGER

Hyatt Regency Columbus is a premier hotel located within walking distance of Nationwide Arena and the trendy Arena District in downtown Columbus. As a flagship property of the Hyatt brand, Hyatt Regency Columbus offers a modern and refined hotel experience with 633 renovated guest rooms and spacious suites. It boasts 70,000 square feet of flexible meeting space designed to accommodate a variety of events, from corporate meetings to social gatherings. The hotel is strategically connected to the Greater Columbus Convention Center and is also a few steps away from the vibrant Short North Arts District, making it a preferred destination for both business and leisure travelers. Known for its exceptional guest service and contemporary amenities, Hyatt Regency Columbus blends convenience, comfort, and style in the heart of the city.

We are currently seeking a dedicated Assistant Front Office Operations Manager to join our leadership team. This role is crucial in managing the day-to-day operations of the Front Office, including the Front Desk, PBX, and Guest Services (Bellstand) departments. As an Assistant Front Office Operations Manager, you will be responsible for short- and long-term planning to ensure seamless guest experiences from arrival to departure. This involves coordinating with various hotel departments to anticipate and exceed guest needs. You will support, lead, and enhance the guest journey by addressing inquiries, managing complaints, and ensuring satisfaction with a friendly and professional approach.

Your responsibilities will also include maintaining accurate room inventory, effective communication with reservations and housekeeping teams, and coaching a team of more than ten colleagues to meet Hyatt’s service standards. The role demands strong leadership skills, the ability to recover guest experiences, and sophisticated problem-solving abilities. Furthermore, you will be tasked with motivating your team to achieve upsell and enrollment goals while ensuring optimal staffing levels for customer service success. As a highly visible figure in the hotel, your commitment to Hyatt's core values — empathy, integrity, respect, inclusion, experimentation, and wellbeing — will be essential to fostering a positive work environment and exemplary guest relations.

The position offers a dynamic work environment with opportunities to support other operational departments and receive cross-training. This role requires flexibility, including working nights and weekends, and demands a proactive and creative mindset. If you are passionate about hospitality, enjoy leading a team, and are committed to delivering excellent service, this is an exceptional opportunity to grow your career in a respected hotel brand that is celebrated among the best companies to work for by FORTUNE. We value diversity and inclusion and provide a supportive workplace where employees can thrive.

Employment is full-time, with a comprehensive benefits package that includes medical, dental, and vision coverage after 30 days, paid vacation, and unique perks such as 12 free nights annually at Hyatt hotels worldwide, 50 percent discounts at food and beverage outlets, free COTA bus passes, and discounted parking in downtown Columbus. We also emphasize wellbeing and professional development, offering resources like the Headspace app, gym access, team-building activities, educational assistance, and regular career development conversations. Joining Hyatt Regency Columbus means becoming part of a global family where your growth and wellbeing are priorities, and where you can make a meaningful impact on guest experiences every day.