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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $55,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
24/7 Teledoc service
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
Hyatt Regency Cincinnati is a premier hotel located in the vibrant heart of downtown Cincinnati, Ohio. Known for its contemporary design, modern amenities, and dedication to exceptional service, Hyatt Regency represents a distinguished hospitality establishment where guests enjoy top-tier accommodations and memorable experiences. Positioned as a leader in the regional hotel industry, Hyatt Regency Cincinnati continually strives to blend luxury, comfort, and personal touch in all guest interactions, creating a cultural environment that fosters excellence, teamwork, and guest satisfaction.
At Hyatt Regency Cincinnati, employees are not just staff members but vital contributors to a vision that prioritizes outstanding guest ex... Show More
At Hyatt Regency Cincinnati, employees are not just staff members but vital contributors to a vision that prioritizes outstanding guest ex... Show More
Job Requirements
- high school diploma or equivalent
- at least one year experience in hotel front office management or supervisory role
- strong leadership and interpersonal skills
- ability to work evening shifts
- prior cash handling experience
- proficient in computer and reservation systems
- excellent communication skills
- ability to handle guest complaints and resolve issues
- flexible and dependable work attitude
Job Qualifications
- prefer one or more years departmental management or supervisory experience in hotel front office
- ability to manage and lead each discipline of the department independently
- prior cash handling experience
- ability to communicate effectively with public and team members
- computer experience required
Job Duties
- assist the Front Office Manager in overseeing daily front desk operations
- ensure highest level of customer service is provided to all guests
- manage front office staff and enforce procedures and policies
- oversee evening shift operations as Manager On-Duty
- resolve guest issues promptly and professionally
- train and develop front office personnel
- coordinate with other hotel departments to ensure smooth guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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