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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
401k
Life insurance
short-term disability
long-term disability
EAP
Tuition Reimbursement
Travel perks
Job Description
Hyatt Hotels Corporation is a leading global hospitality company dedicated to providing unmatched service and accommodations to travelers worldwide. Known for its commitment to quality and guest satisfaction, Hyatt operates a diverse portfolio of properties including luxury hotels, resorts, and vacation properties that cater to leisure and business guests alike. As a well-established brand in the hospitality industry, Hyatt continuously invests in the growth and development of its employees, offering comprehensive training programs and career advancement opportunities. The company fosters an inclusive culture where teamwork and guest-centric values are paramount, ensuring an exceptional experience for all guests and colleagues. Hyatt... Show More
Job Requirements
- minimum of one-year supervisory experience in a high-volume setting required
- previous hospitality experience in a four diamond quality organization preferred
- previous experience with windows, office, and property management systems highly desirable
- must be able to understand, speak, read, and write in the basic english language
- ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
- demonstrate ability to compute basic arithmetic
- must be available to work varied shifts and flexible schedules
Job Qualifications
- minimum of one-year supervisory experience in a high-volume setting required
- previous hospitality experience in a four diamond quality organization preferred
- previous experience with windows, office, and property management systems highly desirable
- must be able to understand, speak, read, and write in the basic english language
- ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
- demonstrate ability to compute basic arithmetic
- must be available to work varied shifts and flexible schedules
Job Duties
- assist with the day-to-day management of the front office operations
- demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members of high guest impact areas
- be an expert and demonstrate knowledge of all services, features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
- champion, promote and successfully track departmental and organizational initiatives
- ensure front desk agents properly complete required checklist items at the end of each shift
- maintain and successfully execute departmental and hotel policies
- instill a calm, organized approach when interacting in stressful situations
- approach internal and external guest opportunities with a sense of heartfelt care and urgency
- provide prompt follow-up to ensure 100% guest satisfaction
- ensure that sufficient staffing is present to meet the daily business demands
- maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
- foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
- assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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