Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
401k
Life insurance
short-term disability
long-term disability
EAP
Tuition Reimbursement
Travel perks
Job Description
Hyatt Hotels Corporation is a leading global hospitality company dedicated to providing unmatched service and accommodations to travelers worldwide. Known for its commitment to quality and guest satisfaction, Hyatt operates a diverse portfolio of properties including luxury hotels, resorts, and vacation properties that cater to leisure and business guests alike. As a well-established brand in the hospitality industry, Hyatt continuously invests in the growth and development of its employees, offering comprehensive training programs and career advancement opportunities. The company fosters an inclusive culture where teamwork and guest-centric values are paramount, ensuring an exceptional experience for all guests and colleagues. Hyatt is recognized for its attractive benefits package, which supports the well-being and professional growth of its workforce.
The available role is a Front Desk Supervisor position within one of the Hyatt hotels. This role is designed for individuals passionate about hospitality and leadership, eager to deliver outstanding guest service while managing the front desk operations. The primary responsibility of the Front Desk Supervisor is to assist in the daily management and seamless operation of the front office team, ensuring that guests receive the highest standards of service from check-in to check-out. This includes providing leadership, training, and support to front desk agents, coordinating with other departments such as housekeeping and reservations to guarantee a smooth guest experience.
The position offers hands-on involvement in essential tasks such as scheduling, performance management, and maintaining compliance with hotel policies and procedures. This role demands a proactive approach to problem solving and guest service, with an emphasis on creating memorable first impressions as the front desk is often the initial point of contact for guests. The supervisor is responsible for fostering a calm and organized work environment even during high-pressure situations, promoting initiatives like upsell programs and ensuring excellent communication within the team. Employees in this role benefit from the comprehensive training provided and the opportunity to grow within the Hyatt family, supported by a robust benefits package that includes medical, dental, vision coverage, retirement plans, and unique travel perks. This position is essential to maintaining Hyatt's reputation for excellence in guest services and overall operational success.
The available role is a Front Desk Supervisor position within one of the Hyatt hotels. This role is designed for individuals passionate about hospitality and leadership, eager to deliver outstanding guest service while managing the front desk operations. The primary responsibility of the Front Desk Supervisor is to assist in the daily management and seamless operation of the front office team, ensuring that guests receive the highest standards of service from check-in to check-out. This includes providing leadership, training, and support to front desk agents, coordinating with other departments such as housekeeping and reservations to guarantee a smooth guest experience.
The position offers hands-on involvement in essential tasks such as scheduling, performance management, and maintaining compliance with hotel policies and procedures. This role demands a proactive approach to problem solving and guest service, with an emphasis on creating memorable first impressions as the front desk is often the initial point of contact for guests. The supervisor is responsible for fostering a calm and organized work environment even during high-pressure situations, promoting initiatives like upsell programs and ensuring excellent communication within the team. Employees in this role benefit from the comprehensive training provided and the opportunity to grow within the Hyatt family, supported by a robust benefits package that includes medical, dental, vision coverage, retirement plans, and unique travel perks. This position is essential to maintaining Hyatt's reputation for excellence in guest services and overall operational success.
Job Requirements
- minimum of one-year supervisory experience in a high-volume setting required
- previous hospitality experience in a four diamond quality organization preferred
- previous experience with windows, office, and property management systems highly desirable
- must be able to understand, speak, read, and write in the basic english language
- ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
- demonstrate ability to compute basic arithmetic
- must be available to work varied shifts and flexible schedules
Job Qualifications
- minimum of one-year supervisory experience in a high-volume setting required
- previous hospitality experience in a four diamond quality organization preferred
- previous experience with windows, office, and property management systems highly desirable
- must be able to understand, speak, read, and write in the basic english language
- ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
- demonstrate ability to compute basic arithmetic
- must be available to work varied shifts and flexible schedules
Job Duties
- assist with the day-to-day management of the front office operations
- demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members of high guest impact areas
- be an expert and demonstrate knowledge of all services, features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
- champion, promote and successfully track departmental and organizational initiatives
- ensure front desk agents properly complete required checklist items at the end of each shift
- maintain and successfully execute departmental and hotel policies
- instill a calm, organized approach when interacting in stressful situations
- approach internal and external guest opportunities with a sense of heartfelt care and urgency
- provide prompt follow-up to ensure 100% guest satisfaction
- ensure that sufficient staffing is present to meet the daily business demands
- maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
- foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
- assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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