Assistant Front Office Manager

Royal Park Hotel, located in the picturesque town of Rochester, Michigan, is a luxury boutique hotel renowned for its sophisticated ambiance, elegant accommodations, and exceptional guest services. Nestled along the tranquil riverfront, the hotel offers guests an upscale and serene retreat that combines classic charm with modern comforts. Royal Park Hotel is committed to providing personalized experiences that exceed guest expectations, making it a premier destination for travelers seeking top-tier hospitality. As part of the Davidson Hospitality Group, an award-winning management company recognized for its entrepreneurial spirit and excellence, Royal Park Hotel benefits from a strong foundation of industry expertise and a culture focused on service quality and team member development.

Working at Royal Park Hotel means joining a dedicated team that values excellence, attention to detail, and professionalism in every aspect of the guest experience. The hotel prides itself on fostering a collaborative work environment where employees can hone their skills, grow in their careers, and contribute meaningfully to elevating the property’s reputation. Team members enjoy a workplace culture that encourages pride in craftsmanship and recognition for outstanding performance.

We are currently seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our esteemed team. This role is instrumental in maintaining the smooth daily operations of the front desk and ensuring that guests receive the highest level of service throughout their stay. The Assistant Front Office Manager supports the Front Office Manager by overseeing front desk activities, managing and guiding staff, and upholding all operational procedures and policies.

This position primarily covers the evening shift, ensuring that there is a Manager On-Duty during these hours to handle any guest needs or operational challenges promptly. The ideal candidate will have at least one year of supervisory or departmental management experience within a hotel front office setting, demonstrating strong leadership capabilities and an ability to work independently across different functional areas within the department.

Key responsibilities will include overseeing cash handling procedures, maintaining clear and effective communication with both guests and team members, and utilizing computer systems to manage reservations, billing, and other administrative tasks. The Assistant Front Office Manager plays a vital role in enhancing guest satisfaction and operational efficiency, acting as a key liaison between the hotel’s management team and its guests.

Joining the Royal Park Hotel team provides a unique opportunity to work in a luxurious, high-end property with a reputable hospitality group known for its commitment to quality and innovation. Employees are supported with comprehensive benefits and ongoing professional development, making this an attractive career opportunity for individuals passionate about hospitality management and guest service excellence.

Davidson Hospitality Group, the operator behind Royal Park Hotel, is distinguished for managing a portfolio of hotels, restaurants, and entertainment venues across the United States. Partners with major brands such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson exemplifies a management style that blends personalized service with the operational power of a large company. This approach creates an enriching work environment where team members are valued and empowered to contribute to the company's ongoing success.

At Davidson Hospitality Group, benefits include multiple tiers of medical coverage, dental and vision plans, 24/7 telemedicine services, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, generous paid time off including vacation, sick leave, bereavement, and holidays, as well as a 401K match plan. The company is committed to creating a workplace culture that supports diversity, inclusion, and employee well-being. Davidson Hospitality is an equal opportunity employer and maintains a drug-free workplace, requiring a pre-employment drug test and background check along with participation in E-Verify.