Assistant Front Office Manager

Stonebridge is a reputable hospitality company operating in Atlanta, Georgia, known for its commitment to delivering exceptional guest experiences across its portfolio of hotels. Dedicated to quality service and operational excellence, Stonebridge fosters an environment that values employee development and guest satisfaction. The company is recognized for offering comprehensive benefits and a supportive work culture that enables team members to thrive in their roles.

The Assistant Guest Service Manager position at Stonebridge is a vital role within the Front Office team, designed to enhance the guest experience by supporting daily operations and leading the front desk team. This is a full-time, exempt position based in Atlanta, Georgia, with a competitive salary range of $50,000 to $55,000 annually. Reporting directly to the Front Office Manager, the Assistant Guest Service Manager supervises front desk team members, including front desk agents, bell staff, and concierge, ensuring that service standards are consistently met.

In this role, the Assistant Guest Service Manager will assist with managing all aspects of the front desk, from coordinating room assignments and billing accuracy to handling guest inquiries and concerns swiftly and effectively. The position requires strong leadership to train new hires, coach current employees, and maintain high standards of hospitality. Additionally, the Assistant Guest Service Manager will monitor guest satisfaction by reviewing surveys and direct feedback, taking proactive steps to address any issues promptly.

Collaboration with other hotel departments such as housekeeping and maintenance is another critical component to ensure rooms are prepared on time and guest needs are fully met. The role includes managing the front desk schedule to guarantee optimal staffing during peak periods and overseeing guest loyalty programs to foster engagement and repeat business. Special attention is given to VIP arrivals and unique guest requests to ensure personalized, memorable stays.

This position demands excellent organizational, communication, and problem-solving abilities, as well as the flexibility to work evenings, weekends, and holidays. The work environment is primarily indoors at the front desk and guest areas, requiring the ability to stand, walk for extended periods, and occasionally lift objects up to 20 pounds. Stonebridge values equal employment opportunity and ensures reasonable accommodations for qualified individuals with disabilities. The company’s commitment to diversity and inclusion creates a welcoming workplace where all team members are respected and supported.

Overall, the Assistant Guest Service Manager role is an exciting opportunity for those passionate about hospitality and guest services who want to contribute to a dynamic team and help uphold Stonebridge’s high standards of excellence. This position offers a balanced combination of operational leadership, guest interaction, and team supervision, making it a critical part of the guest experience strategy at Stonebridge’s Atlanta location.