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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $55,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a reputable hospitality company operating in Atlanta, Georgia, known for its commitment to delivering exceptional guest experiences across its portfolio of hotels. Dedicated to quality service and operational excellence, Stonebridge fosters an environment that values employee development and guest satisfaction. The company is recognized for offering comprehensive benefits and a supportive work culture that enables team members to thrive in their roles.
The Assistant Guest Service Manager position at Stonebridge is a vital role within the Front Office team, designed to enhance the guest experience by supporting daily operations and leading the front desk team. This is... Show More
The Assistant Guest Service Manager position at Stonebridge is a vital role within the Front Office team, designed to enhance the guest experience by supporting daily operations and leading the front desk team. This is... Show More
Job Requirements
- 2+ years of experience in a guest service or front desk supervisory role
- Proficiency in property management systems and Microsoft Office
- Strong leadership and communication skills
- Excellent problem-solving abilities
- Strong organizational skills
- Ability to work under pressure
- Flexible schedule including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 20 lbs occasionally
Job Qualifications
- 2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting
- Proficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint)
- Strong leadership and communication skills to supervise staff and interact with guests
- Excellent problem-solving skills and the ability to resolve guest issues efficiently
- Strong organizational skills, with the ability to manage multiple tasks and priorities
- Ability to work well under pressure in a fast-paced environment
- Experience with guest loyalty programs and VIP guest handling is preferred
Job Duties
- Assist the guest service manager in overseeing daily front desk operations, ensuring smooth and efficient service
- Supervise and support front desk agents, bell staff, and concierge, ensuring adherence to service standards
- Respond to guest inquiries, concerns, and complaints, providing timely and effective solutions
- Ensure the accuracy of guest billing, reservations, and room assignments
- Train new team members and provide ongoing coaching to front office staff
- Monitor guest satisfaction levels through surveys and guest feedback, addressing any issues promptly
- Assist with the management of room inventory and the coordination of room assignments
- Coordinate with housekeeping, maintenance, and other departments to ensure timely room turnovers and guest satisfaction
- Manage the front desk schedule and ensure adequate staffing levels during peak periods
- Monitor and manage guest loyalty programs, ensuring enrollment and engagement
- Assist with handling VIP arrivals and special requests to ensure personalized guest experiences
- Maintain regular communication with the guest service manager regarding operational updates and any guest service challenges
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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