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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs
Job Description
Omni Hotels & Resorts is a distinguished luxury hotel brand known for delivering exceptional hospitality experiences across premier locations. With a dedication to quality service, refined comfort, and memorable guest experiences, Omni Hotels & Resorts has established itself as a leader in the upscale hotel industry. The brand prides itself on its rich history, attention to detail, and a commitment to providing a welcoming atmosphere for both leisure and business travelers alike.
Located in the vibrant heart of downtown Oklahoma City, the Omni Oklahoma City Hotel is a newly opened, upscale property featuring 605 rooms and designed to accommod... Show More
Located in the vibrant heart of downtown Oklahoma City, the Omni Oklahoma City Hotel is a newly opened, upscale property featuring 605 rooms and designed to accommod... Show More
Job Requirements
- minimum of one year front office leadership or housekeeping leadership experience
- previous leadership experience in an upscale, full service hotel environment
- strong understanding of front office procedures and practices
- exceptional knowledge of front office operations
- proven leadership skills
- ability to delegate, train, and motivate staff
- effective communication skills in English
- strong organizational skills
- ability to work under pressure
- computer proficiency
- ability to work various shifts including weekends and holidays
- physical ability to lift and stand for extended periods
Job Qualifications
- minimum of one year front office leadership or housekeeping leadership experience or participation in the Omni LID program
- previous leadership experience in an upscale, full service hotel environment
- strong understanding of front office hotel procedures and practices
- exceptional knowledge of front office operations including cash handling, check in/out procedures, walk procedures, managing room availability, upselling, VIP guest needs, room assignments, and safety standards
- proven leadership skills with ability to delegate, train, develop, and motivate staff
- ability to teach courteous and effective guest interaction
- skill in setting priorities and providing performance feedback
- experience managing schedules, payroll, service recovery, and associate relations
- excellent verbal and written communication skills in English
- strong organizational skills with multitasking ability
- ability to work under pressure during high volume guest arrivals and departures
- developed computer skills, OPERA experience preferred
- flexibility to work varied shifts including weekends and holidays
- physical ability to handle moderate lifting and stand or walk extended periods
Job Duties
- ensure that Four Diamond standards and a consistent level of guest satisfaction are met
- ensure that all arriving and departing guests are treated with maximum courtesy and served expeditiously by Front Office staff
- be thoroughly acquainted with AM and PM checklist and ensure all needed reports and checklists are run and completed
- understand and perform cash handling processes and ensure cashier banks are maintained according to standard
- control parking procedures and postings to guest accounts ensuring parking revenue
- enforce blocking strategy of Good Night’s Rest policy
- appropriately protect confidential guest information and guest room key access
- provide required SG and GHA training to staff
- monitor all guest requests to ensure timely fulfillment and handle guest complaints maintaining satisfactory impressions
- engage in service recovery handling guest concerns effectively
- conduct associate training including four Moments of Service monthly
- participate in issue prevention meetings and respond to system alerts
- communicate all hotel and guest information to associates daily
- assist with inventory and ordering of front office supplies and uniforms
- assist with rate discrepancy, balance, and credit check reports
- adhere to Systems and Controls of the Front Office
- assist with creation of schedules and monitor staffing levels
- recruit, interview, hire, and train Front Office associates
- coach and counsel associates and complete performance evaluations
- schedule and facilitate monthly OST meetings with training and documentation
- ensure compliance with Omni standards for new hire paperwork and orientation
- maintain a motivated and trained staff focused on quality service
- manage payroll edits, corrections, and job coding
- conduct daily stand up meetings
- provide weekend and holiday coverage
- represent Omni Brand and Culture adhering to leadership competencies
- reinforce and train on Power of One and Power of Engagement principles
- engage with guests and associates demonstrating Power of One behaviors
- support positive work environment, teamwork, and customer service
- follow company safety and security policies
- report incidents and complete safety training
- maintain professional appearance and confidentiality of proprietary information
- develop positive working relationships
- identify and implement improvements for organizational efficiency and cost-savings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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