Assistant Front Office Manager

Oklahoma City, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

wellness programs

Job Description

Omni Hotels & Resorts is a distinguished luxury hotel brand known for delivering exceptional hospitality experiences across premier locations. With a dedication to quality service, refined comfort, and memorable guest experiences, Omni Hotels & Resorts has established itself as a leader in the upscale hotel industry. The brand prides itself on its rich history, attention to detail, and a commitment to providing a welcoming atmosphere for both leisure and business travelers alike.

Located in the vibrant heart of downtown Oklahoma City, the Omni Oklahoma City Hotel is a newly opened, upscale property featuring 605 rooms and designed to accommodate a diverse range of guests. The hotel benefits from its prime location next to the Paycom Center, home to the OKC Thunder, the Oklahoma Convention Center, and scenic proximity to the expansive 70-acre Scissortail Park. The property boasts a variety of dining options including Seltzer's Modern Diner, OKC Tap House sports bar, Bob's Steak & Chop House specialty restaurant, Park Grounds coffee shop, and RareBird Gift Shop retail outlet. Amenities such as the Mokara Spa, a fitness center, and the rooftop pool and bar called CatBird Seat, complete with a fire pit, outdoor lawn, and cabanas, enhance the guest experience. Meeting and event planners are supported by 76,000 square feet of versatile event space, featuring two large ballrooms and an outdoor pre-function area with park views.

The role of Assistant Front Office Manager at Omni Oklahoma City Hotel is a critical leadership position that supports the Director of Front Office in maintaining operational excellence. This position ensures the efficient management of front desk operations and the delivery of outstanding guest services aligned with Four Diamond standards. The Assistant Front Office Manager is responsible for overseeing guest arrivals and departures, cash handling procedures, compliance with hotel policies, and staff performance. They champion service recovery, associate training, recruitment, scheduling, and facilitate communication across departments to ensure a smooth guest experience. Exceptional leadership, organizational skills, and a guest-centric approach are essential for success in this role.

This is a full-time opportunity that demands a candidate who can operate effectively in a fast-paced, high-volume environment while maintaining a warm and professional demeanor. The Assistant Front Office Manager will play an integral role in fostering a positive work culture, motivating staff, and upholding the acclaimed Omni brand standards. Their contributions directly impact guest satisfaction and the overall success of the hotel operations.

Job Requirements

minimum of one year front office leadership or housekeeping leadership experience
previous leadership experience in an upscale, full service hotel environment
strong understanding of front office procedures and practices
exceptional knowledge of front office operations
proven leadership skills
ability to delegate, train, and motivate staff
effective communication skills in English
strong organizational skills
ability to work under pressure
computer proficiency
ability to work various shifts including weekends and holidays
physical ability to lift and stand for extended periods

Job Qualifications

minimum of one year front office leadership or housekeeping leadership experience or participation in the Omni LID program
previous leadership experience in an upscale, full service hotel environment
strong understanding of front office hotel procedures and practices
exceptional knowledge of front office operations including cash handling, check in/out procedures, walk procedures, managing room availability, upselling, VIP guest needs, room assignments, and safety standards
proven leadership skills with ability to delegate, train, develop, and motivate staff
ability to teach courteous and effective guest interaction
skill in setting priorities and providing performance feedback
experience managing schedules, payroll, service recovery, and associate relations
excellent verbal and written communication skills in English
strong organizational skills with multitasking ability
ability to work under pressure during high volume guest arrivals and departures
developed computer skills, OPERA experience preferred
flexibility to work varied shifts including weekends and holidays
physical ability to handle moderate lifting and stand or walk extended periods

Job Duties

ensure that Four Diamond standards and a consistent level of guest satisfaction are met
ensure that all arriving and departing guests are treated with maximum courtesy and served expeditiously by Front Office staff
be thoroughly acquainted with AM and PM checklist and ensure all needed reports and checklists are run and completed
understand and perform cash handling processes and ensure cashier banks are maintained according to standard
control parking procedures and postings to guest accounts ensuring parking revenue
enforce blocking strategy of Good Night’s Rest policy
appropriately protect confidential guest information and guest room key access
provide required SG and GHA training to staff
monitor all guest requests to ensure timely fulfillment and handle guest complaints maintaining satisfactory impressions
engage in service recovery handling guest concerns effectively
conduct associate training including four Moments of Service monthly
participate in issue prevention meetings and respond to system alerts
communicate all hotel and guest information to associates daily
assist with inventory and ordering of front office supplies and uniforms
assist with rate discrepancy, balance, and credit check reports
adhere to Systems and Controls of the Front Office
assist with creation of schedules and monitor staffing levels
recruit, interview, hire, and train Front Office associates
coach and counsel associates and complete performance evaluations
schedule and facilitate monthly OST meetings with training and documentation
ensure compliance with Omni standards for new hire paperwork and orientation
maintain a motivated and trained staff focused on quality service
manage payroll edits, corrections, and job coding
conduct daily stand up meetings
provide weekend and holiday coverage
represent Omni Brand and Culture adhering to leadership competencies
reinforce and train on Power of One and Power of Engagement principles
engage with guests and associates demonstrating Power of One behaviors
support positive work environment, teamwork, and customer service
follow company safety and security policies
report incidents and complete safety training
maintain professional appearance and confidentiality of proprietary information
develop positive working relationships
identify and implement improvements for organizational efficiency and cost-savings