Assistant Front Office Manager

The Ritz-Carlton Los Angeles is a distinguished luxury hotel located at 900 W Olympic Blvd, Los Angeles, California. Known globally for setting the standard in exceptional luxury hospitality, The Ritz-Carlton is part of the Marriott International portfolio of award-winning properties. The hotel prides itself on delivering unforgettable guest experiences through its commitment to the Gold Standards, which include the Employee Promise, Credo, and Service Values. These principles guide the team every day to offer gracious and thoughtful service that exceeds guest expectations. With its rich blend of culture, talent, and experiences, The Ritz-Carlton Los Angeles fosters a supportive and inclusive environment where associates are empowered to be creative, thoughtful, and compassionate. This commitment to excellence has earned the brand a reputation as a leader in luxury hospitality worldwide.

The role of Assistant Front Office Manager at The Ritz-Carlton Los Angeles is a full-time management position with an annual salary ranging from $70,310 to $86,000, with bonus eligibility. The candidate will support the Front Office Manager in overseeing daily front office operations, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. This critical role ensures smooth and efficient check-in and check-out processes while maintaining high levels of guest and employee satisfaction. The Assistant Manager will lead by example, fostering a culture of mutual respect, cooperation, and employee recognition across all shifts. Responsibilities include supervising and managing employees, handling guest complaints and disputes, and continuously striving to improve service quality. The position demands a strong focus on customer service, financial performance, and operational standards. The Assistant Front Office Manager will also act as a pivotal link between the management team and front office staff, ensuring effective communication, adherence to policies, and implementation of customer recognition programs. Ultimately, this role is vital in upholding The Ritz-Carlton's renowned reputation for luxury and exceptional service, providing opportunities for professional growth within a globally respected hospitality brand.