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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,310.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
The Ritz-Carlton Los Angeles is a distinguished luxury hotel located at 900 W Olympic Blvd, Los Angeles, California. Known globally for setting the standard in exceptional luxury hospitality, The Ritz-Carlton is part of the Marriott International portfolio of award-winning properties. The hotel prides itself on delivering unforgettable guest experiences through its commitment to the Gold Standards, which include the Employee Promise, Credo, and Service Values. These principles guide the team every day to offer gracious and thoughtful service that exceeds guest expectations. With its rich blend of culture, talent, and experiences, The Ritz-Carlton Los Angeles fosters a supportive and inclusive... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in guest services or front desk operations
- OR 2-year accredited degree in relevant field
- Excellent interpersonal and communication skills
- Ability to lead and supervise teams
- Strong problem-solving abilities
- Ability to manage employee relations and promote a positive work environment
- Flexibility to work various shifts
- Commitment to customer service excellence
Job Qualifications
- High school diploma or GED with 2 years experience in guest services or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration
- Strong interpersonal and communication skills
- Leadership and team management experience
- Ability to handle guest complaints and resolve conflicts
- Knowledge of front office policies and procedures
- Proficiency in multitasking and managing day-to-day operations
Job Duties
- Assist the Front Office Manager in administering front office functions
- Supervise staff including Bell/Door Staff, Switchboard, and Guest Services
- Ensure efficient check-in and check-out processes
- Promote guest and employee satisfaction
- Maximize financial performance of the front office department
- Handle complaints, disputes, and conflicts effectively
- Participate in development and implementation of corrective action plans based on guest feedback
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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