Assistant Front Office Manager

AC Hotel Chicago Downtown is a vibrant and stylish hotel situated steps from the iconic Magnificent Mile, known for its sleek and modern hospitality experience. As a part of Marcus Hotels & Resorts, a division of The Marcus Corporation with a rich 60-year history of operational and service excellence, the AC Hotel offers guests an environment where sophistication meets comfort. The hotel features 226 well-designed rooms and caters to travelers who appreciate style, substance, and seamless service. It embodies the rhythm of the city, making it an ideal choice for guests with an "on-the-go" lifestyle who seek not just accommodation but exceptional, personalized hospitality. Marcus Hotels & Resorts is recognized for creating extraordinary experiences for both guests and associates, emphasizing a workforce that prides itself on being "People Pleasing People." This culture of service extends across its portfolio of 16 unique hotels and resorts, all located in the United States, highlighting a commitment to operational excellence and distinctive character.

The role of Assistant Front Office Manager at AC Hotel Chicago Downtown is central to maintaining this high standard of guest service. This position is designed for a hospitality professional who is passionate about delivering gracious service and impeccable style. As Assistant Front Office Manager, you will support the Front Office Manager in overseeing all front office operations, including the front desk, concierge, valet, and bell stand. The role demands leadership, organization, and exceptional communication skills to foster a cooperative work environment and ensure every guest has an outstanding experience from arrival to departure. You will have the opportunity to mentor and train front office associates, manage scheduling and performance, and ensure smooth coordination between departments such as housekeeping and engineering. Handling complex guest situations like overbookings and VIP check-ins will be part of your responsibility, reinforcing your role as a key player in the hotel's operational success. Additionally, this role provides a dynamic work environment where flexibility is valued, and career growth is encouraged, with opportunities to transfer within the Marcus Hotels & Resorts properties. The salary for this role is estimated at $63,000, reflecting the importance and demands of the position. The AC Hotel Chicago Downtown offers comprehensive benefits including medical, dental, and vision insurance, paid time off, and exclusive employee discounts across Marcus Hotels & Resorts and Marriott locations, restaurant and leisure venues, and entertainment options. This position is ideal for those who thrive in a lively, guest-focused environment and wish to advance their career in the hospitality industry by embodying the values of service excellence and teamwork.