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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $63,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
room discounts
Restaurant Discounts
Movie theater coupons
Career growth opportunities
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401k with employer match
Job Description
AC Hotel Chicago Downtown is a vibrant and stylish hotel situated steps from the iconic Magnificent Mile, known for its sleek and modern hospitality experience. As a part of Marcus Hotels & Resorts, a division of The Marcus Corporation with a rich 60-year history of operational and service excellence, the AC Hotel offers guests an environment where sophistication meets comfort. The hotel features 226 well-designed rooms and caters to travelers who appreciate style, substance, and seamless service. It embodies the rhythm of the city, making it an ideal choice for guests with an "on-the-go" lifestyle who seek not just accommodation... Show More
Job Requirements
- Minimum 2 years of experience as an Assistant Front Office Manager or similar leadership role in a hotel or resort
- strong leadership skills
- exceptional customer service and communication abilities
- proficiency in hospitality systems including Fosse, Opera, POS systems, and Microsoft Office
- ability to manage multiple tasks and make decisions effectively
- flexibility to work evenings, weekends, and holidays
Job Qualifications
- Minimum 2 years of experience as an Assistant Front Office Manager or similar leadership role in a hotel or resort
- strong leadership, organizational and time management skills
- exceptional customer service and communication abilities
- proficiency in hospitality systems such as Fosse, Opera, POS systems, and Microsoft Office
- ability to multi-task and make sound decisions quickly and effectively
- flexibility to work evenings, weekends, and holidays
Job Duties
- Assist the Front Office Manager in directing and motivating staff across multiple departments
- supervise and support daily operations of the front desk, concierge, valet, and bell stand
- anticipate guest needs, resolve concerns, and maintain positive guest relations at all times
- train, coach, and mentor associates, providing feedback and ensuring adherence to hotel standards
- manage scheduling, staffing, and performance monitoring to optimize service and productivity
- ensure accurate handling of reservations, group arrivals, VIP check-ins, billing, and guest room security
- coordinate with housekeeping, engineering, and other departments to ensure seamless service
- review group requests and special events, preparing the front office team to deliver personalized service
- handle overbookings, no-shows, and late checkouts with professionalism and efficiency
- foster team morale by promoting a cooperative work environment
- perform administrative tasks such as documentation, reporting, and interdepartmental communication
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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