Job Overview
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
Our establishment is a reputable hotel focused on delivering exceptional guest service and upholding sustainability standards through our EarthView program. We emphasize a people-first approach, believing that our people are our capability and that hearts that serve lead to only excellence. Our team stays nimble and takes ownership of their responsibilities, which has helped us maintain a strong reputation in the hospitality industry. The hotel operates in a dynamic environment where adaptability and commitment to quality service are paramount. We are committed to creating a positive experience for every guest through diligent attention to detail and a focus on operational excellence. Our core values align with creating an inclusive, supportive, and innovative workplace where employees are empowered to excel.
The role we are hiring for is integral to the front office operations of our hotel. As an assistant supervisor in the Front Office, you will assist with overseeing the daily functions of the front desk and guest services. This includes supervising front office personnel, ensuring that they perform their duties in accordance with established brand and hotel standards, and supporting them as they provide outstanding guest service. You will have opportunities to influence guest satisfaction scores positively and contribute to increasing overall guest satisfaction within the hotel. This role includes assisting in monitoring financial operations and compliance with accounting procedures, as well as helping with budgeting and forecasting activities for the front office department. You will also handle inventory management for front office supplies and merchandise for the gift shop or market.
In addition to operational duties, you will collaborate closely with the Sales office to manage group reservations and rooming lists to optimize hotel occupancy. A significant aspect of this position is also to ensure adherence to sustainability guidelines under our EarthView program and promote safe working practices following MSDS and OSHA standards. Career advancement within the company is clear, with potential to move up to Front Office Manager, Rooms Division Manager, and eventually Assistant General Manager.
This position requires a flexible work schedule including holidays, weekends, and alternate shifts, along with physical tasks involving standing, walking, lifting, and other movements. We seek candidates with a hospitality background, particularly those with prior front desk experience and a minimum of 1 to 3 years in the industry. An Associate or Bachelor's degree is preferred but not mandatory.
Overall, this role is perfect for motivated individuals who thrive in a fast-paced hotel environment and aspire to grow their careers in hospitality management by providing exceptional guest experiences and maintaining operational efficiency.
The role we are hiring for is integral to the front office operations of our hotel. As an assistant supervisor in the Front Office, you will assist with overseeing the daily functions of the front desk and guest services. This includes supervising front office personnel, ensuring that they perform their duties in accordance with established brand and hotel standards, and supporting them as they provide outstanding guest service. You will have opportunities to influence guest satisfaction scores positively and contribute to increasing overall guest satisfaction within the hotel. This role includes assisting in monitoring financial operations and compliance with accounting procedures, as well as helping with budgeting and forecasting activities for the front office department. You will also handle inventory management for front office supplies and merchandise for the gift shop or market.
In addition to operational duties, you will collaborate closely with the Sales office to manage group reservations and rooming lists to optimize hotel occupancy. A significant aspect of this position is also to ensure adherence to sustainability guidelines under our EarthView program and promote safe working practices following MSDS and OSHA standards. Career advancement within the company is clear, with potential to move up to Front Office Manager, Rooms Division Manager, and eventually Assistant General Manager.
This position requires a flexible work schedule including holidays, weekends, and alternate shifts, along with physical tasks involving standing, walking, lifting, and other movements. We seek candidates with a hospitality background, particularly those with prior front desk experience and a minimum of 1 to 3 years in the industry. An Associate or Bachelor's degree is preferred but not mandatory.
Overall, this role is perfect for motivated individuals who thrive in a fast-paced hotel environment and aspire to grow their careers in hospitality management by providing exceptional guest experiences and maintaining operational efficiency.
Job Requirements
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
- Ability to work flexible schedule including holidays, weekends and alternate shifts
- Physical capability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel or crouch
- Strong organizational and multitasking skills
- Effective communication skills
Job Qualifications
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
- Experience in supervisory or leadership roles preferred
- Strong interpersonal and communication skills
- Ability to work flexible hours including weekends and holidays
- Familiarity with hotel property management systems
- Knowledge of budgeting and accounting principles
- Commitment to sustainability practices
- Ability to manage guest relations and resolve conflicts effectively
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Review correspondence from guests and incident logs
- direct staff according to information obtained
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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