Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
wellness programs
Job Description
The Westin Pittsburgh, located at 1000 Penn Ave, Pittsburgh, Pennsylvania, is a distinguished hotel that is part of the Marriott International family. Known for its exceptional service and commitment to guest satisfaction, The Westin continues to set high standards in the hospitality industry. The hotel offers guests a unique blend of comfort and luxury, enhanced by wellness-focused amenities designed to help guests maintain their well-being even while traveling. As a full-time property that does not offer remote positions, The Westin Pittsburgh is dedicated to fostering a supportive and inclusive work environment that celebrates a diverse range of cultures, talents, and experiences among its associates. The Westin's mission is to be the preeminent wellness brand in hospitality, empowering guests to be the best versions of themselves. This mission extends to its team members, encouraging passion, optimism, adventurousness, and a strong commitment to personal well-being both on and off property.
The role available is an entry-level management position within Rooms Operations, encompassing various departments such as Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This position is integral to ensuring smooth daily operational activities and maintaining the highest cleanliness and service standards across the property. The Westin Pittsburgh offers an hourly pay range of $25.77 to $29.33 and is bonus eligible. As a manager, you will focus on supporting staff in guest arrival and departure procedures, scheduling, and payroll management, as well as helping achieve the property's operating budget goals. Your responsibilities also include overseeing the use and maintenance of departmental equipment, ensuring employee compliance with uniform and supply standards, and promoting loss prevention policies. This multifaceted role requires a thorough understanding of front desk, housekeeping, and guest services functions as well as night audit procedures and critical room operations reporting. The job demands strong communication skills because you will be directly involved in interacting with guests for feedback and handling their complaints in a professional manner. By actively contributing to revenue maximization and efficient cost control, your role directly impacts the overall financial success of the hotel. This is a dynamic position ideal for someone eager to grow within the hospitality industry and who thrives on leading a team that delivers memorable guest experiences in a supportive environment. The Westin Pittsburgh values its employees and provides opportunities for professional development in an environment that supports wellness and work-life balance.
The role available is an entry-level management position within Rooms Operations, encompassing various departments such as Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. This position is integral to ensuring smooth daily operational activities and maintaining the highest cleanliness and service standards across the property. The Westin Pittsburgh offers an hourly pay range of $25.77 to $29.33 and is bonus eligible. As a manager, you will focus on supporting staff in guest arrival and departure procedures, scheduling, and payroll management, as well as helping achieve the property's operating budget goals. Your responsibilities also include overseeing the use and maintenance of departmental equipment, ensuring employee compliance with uniform and supply standards, and promoting loss prevention policies. This multifaceted role requires a thorough understanding of front desk, housekeeping, and guest services functions as well as night audit procedures and critical room operations reporting. The job demands strong communication skills because you will be directly involved in interacting with guests for feedback and handling their complaints in a professional manner. By actively contributing to revenue maximization and efficient cost control, your role directly impacts the overall financial success of the hotel. This is a dynamic position ideal for someone eager to grow within the hospitality industry and who thrives on leading a team that delivers memorable guest experiences in a supportive environment. The Westin Pittsburgh values its employees and provides opportunities for professional development in an environment that supports wellness and work-life balance.
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from accredited university in hospitality or related field
- 1 year experience in guest services or related area
- ability to communicate effectively
- ability to manage staff schedules
- knowledge of hotel room operations
- compliance with loss prevention policies
- willingness to work a full-time schedule
- authorized to work in the United States
Job Qualifications
- High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- minimum 1-3 years experience in guest services, front desk, housekeeping, or a related professional area
- strong communication and interpersonal skills
- knowledge of night audit and loss prevention policies
- ability to manage and schedule staff effectively
- understanding of room revenue management and budgeting
- experience working in a hotel operations environment
Job Duties
- Open and close front desk shifts and housekeeping while completing shift checklists
- run and review critical room operations reports
- operate department equipment and report malfunctions
- ensure employees have necessary supplies and uniforms
- understand and comply with night audit and loss prevention procedures
- communicate performance expectations and handle employee questions
- schedule employees and track attendance
- supervise same-day selling procedures to maximize room revenue
- verify accuracy of room rates
- assist in managing budgets and payroll reports
- participate in managing controllable expenses
- assist in investigating employee and guest accidents
- contribute to guest recognition programs
- interact with guests to obtain feedback and handle complaints
- assist in reviewing guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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