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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
wellness programs
Job Description
The Westin Pittsburgh, located at 1000 Penn Ave, Pittsburgh, Pennsylvania, is a distinguished hotel that is part of the Marriott International family. Known for its exceptional service and commitment to guest satisfaction, The Westin continues to set high standards in the hospitality industry. The hotel offers guests a unique blend of comfort and luxury, enhanced by wellness-focused amenities designed to help guests maintain their well-being even while traveling. As a full-time property that does not offer remote positions, The Westin Pittsburgh is dedicated to fostering a supportive and inclusive work environment that celebrates a diverse range of cultures, talents, and... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from accredited university in hospitality or related field
- 1 year experience in guest services or related area
- ability to communicate effectively
- ability to manage staff schedules
- knowledge of hotel room operations
- compliance with loss prevention policies
- willingness to work a full-time schedule
- authorized to work in the United States
Job Qualifications
- High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- minimum 1-3 years experience in guest services, front desk, housekeeping, or a related professional area
- strong communication and interpersonal skills
- knowledge of night audit and loss prevention policies
- ability to manage and schedule staff effectively
- understanding of room revenue management and budgeting
- experience working in a hotel operations environment
Job Duties
- Open and close front desk shifts and housekeeping while completing shift checklists
- run and review critical room operations reports
- operate department equipment and report malfunctions
- ensure employees have necessary supplies and uniforms
- understand and comply with night audit and loss prevention procedures
- communicate performance expectations and handle employee questions
- schedule employees and track attendance
- supervise same-day selling procedures to maximize room revenue
- verify accuracy of room rates
- assist in managing budgets and payroll reports
- participate in managing controllable expenses
- assist in investigating employee and guest accidents
- contribute to guest recognition programs
- interact with guests to obtain feedback and handle complaints
- assist in reviewing guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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