Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company known for its innovative approach in the hospitality industry. With a robust presence across major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand rapidly into Europe, Latin America, and the Caribbean. The company manages a portfolio of global properties valued at over $20 billion, generating upwards of $5 billion in cumulative revenues annually. Highgate's comprehensive services span the entire hospitality property cycle—from initial planning and development to recapitalization and eventual disposition. Their expertise extends to bespoke hotel brand development,... Show More
Job Requirements
- Bachelor’s degree
- At least one year of relevant hospitality or customer service experience
- Supervisory experience in a hotel or similar environment
- Proficiency in Windows and hotel management software
- Strong communication skills
- Ability to handle guest complaints tactfully
- Multitasking ability
- Effective team player
- Willingness to work long hours including overnight shifts
- Physical ability to stand during shifts
- Ability to lift up to 20 pounds occasionally
- Commitment to maintaining professional appearance
- Adherence to hotel policies and safety procedures
- Flexibility to attend meetings and training as required
Job Qualifications
- A 4-year college degree required
- At least 1 year related experience required
- Supervisory experience required
- Labor experience preferred
- OPERA experience preferred
- Proficient in Windows, company approved spreadsheets and word processing
- Maintain a warm and friendly demeanor
- Effective verbal and written communication skills
- Ability to listen, understand and clarify concerns
- Ability to multitask and prioritize departmental functions
- Attend all required meetings and training
- Participate in manager-on-duty coverage
- Maintain high personal appearance standards
- Comply with hotel standards and regulations
- Effective problem solving and decision making skills
- Ability to analyze complex information and data
- Ability to work evenings and overnight shifts
- Ability to stand for entire shift
Job Duties
- Work closely with Sales and Reservations to fulfill all special requests for groups and VIPs
- Assist daily in guest reception
- Respond to all social media feedback and follow up with guests and internally
- Communicate effectively and genuinely with guests, team members, and other departments
- Assist and lead guest service training initiatives within the front office
- Maintain a friendly and caring demeanor in a fast-paced environment
- Maintain a professional image consistent with hotel and company standards
- Perform all front desk duties including guest registration and upselling room rates
- Prepare for group check-ins, check-outs, and VIP arrivals
- Maintain and update all guest profiles
- Review daily and future reservations to accommodate special requests
- Coordinate with Food & Beverage to communicate guest requests
- Train new front desk hires
- Conduct interviews, hiring, and training of guest services agents
- Stay informed of hotel events and functions during shifts
- Manage house bank and daily receipts accurately
- Understand and work with basic financial data
- Provide guest-centric solutions
- Promote hotel services and local attractions
- Take or assist with reservations and PBX operations
- Resolve guest complaints to satisfaction
- Anticipate guest needs proactively
- Respond quickly to guest requests
- Maintain good relationships with repeat guests
- Supervise shifts as needed
- Collaborate with Sales and VIP Clients
- Keep updated on hotel developments via communication log
- Know emergency procedures
- Attend mandatory meetings and training
- Know key personnel titles and positions
- Understand hotel surroundings and amenities
- Complete assigned checklists
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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