Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $84,000.00
Work Schedule
Standard Hours
Benefits
bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off including sick leave
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Other Life and Work Wellness Benefits
Stock awards and deferred compensation plans
Job Description
The Westin Chicago River North, located at 320 N Dearborn St in Chicago, Illinois, is part of Marriott International's prestigious portfolio of upscale hotels. Known for its prime location, exceptional guest service, and revitalizing atmosphere, The Westin Chicago River North offers guests a unique hospitality experience with a focus on wellness and comfort. This hotel serves a discerning clientele that seeks a combination of luxury, convenience, and well-being during their stay in the vibrant city of Chicago. As a full-service hotel, it features beautifully appointed guest rooms, state-of-the-art meeting facilities, and a variety of dining options that cater to both... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services, front desk, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- No work experience required with degree
- Strong leadership and communication skills
- Ability to manage daily operations
- Commitment to guest satisfaction
- Capable of resolving guest complaints
- Ability to implement front office policies
- Flexible to work various shifts
Job Qualifications
- High school diploma or GED with 2 years experience in guest services or front desk
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no work experience required
- Strong interpersonal and communication skills
- Leadership ability to motivate and manage a team
- Problem-solving and conflict resolution skills
- Knowledge of front office operations and customer service standards
- Ability to work in a fast-paced, guest-oriented environment
Job Duties
- Assist the Front Office Manager in administering front office functions
- Supervise bell/door staff, switchboard, and guest services/front desk employees
- Manage day-to-day front desk operations ensuring efficient check-in and check-out
- Handle guest complaints and disputes to maintain satisfaction
- Develop and prioritize goals to improve service quality
- Support employee recognition and maintain positive team relationships
- Implement and monitor front office policies and customer service programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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