Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,000.00 - $69,300.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible scheduling
Employee Discounts
Professional development opportunities
inclusive work environment
Job Description
Kimpton Hotels & Restaurants is renowned for its innovative boutique hotel experiences, blending unique design with heartfelt service. Founded in 1981 with a pioneering spirit in San Francisco, the company has cultivated a culture that values creativity, individuality, and genuine human connection. Their properties are known for their distinct personality and vibrant atmosphere, appealing to travelers who seek more than just a place to stay but a memorable experience that feels personal and fulfilling. Kimpton is dedicated to fostering an inclusive environment where employees can bring their full selves to work, embrace diversity, and contribute to a collaborative, empowering workplace... Show More
Job Requirements
- Minimum of 1 year of management experience in hospitality or similar industry
- Bachelor's degree is preferred
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity
- Ability to read, write, and verbally communicate effectively and professionally
- Experience with Opera and Microsoft Office Suite is preferred
- Flexible schedule, able to work evenings, weekends, and holidays when needed
Job Qualifications
- Bachelor's degree preferred
- Minimum of 1 year of management experience in hospitality or similar industry
- Experience with Opera property management software preferred
- Proficient in Microsoft Office Suite
- Strong leadership and team management skills
- Excellent verbal and written communication skills
- Ability to diplomatically handle difficult situations and maintain integrity
Job Duties
- Oversee and supervise all duties performed by all Front Office employees
- Create and post all employee schedules within the required time frame
- Coach, counsel, and discipline employees when necessary, using proper documentation and techniques
- Ensure that all employees are posted at their stations at the correct time, and that they complete their essential duties before their departure
- Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found
- Assist with any scheduled shift problems on the night audit shifts
- Properly train and monitor all service levels provided by employees to guests and other fellow employees
- Meet or exceed levels of service required by the Mystery Shopper Survey
- Monitor and maintain proper operational supplies
- Responsible for making sure expenses and labor costs are meeting budgeted requirements
- Ensure all employees follow proper cash and credit handling procedures
- Accountable for the guest ledger and its proper daily maintenance as well as maintaining the guest comment card return ratios as expected by the hotel and management
Job Location
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