Assistant Front Office $68,000–$75,000 Yearly - Fremont Marriott

This job opening is with a reputable hotel known for its excellent guest service and commitment to providing a memorable hospitality experience. The hotel operates as a full-service lodging establishment offering comfortable accommodations, a warm and inviting ambiance, and a dedicated staff focused on guest satisfaction and operational excellence. Established in the hospitality industry, the hotel continuously strives to uphold high standards through training, customer care, and a cooperative team environment. Employees enjoy a collaborative workplace with opportunities for professional growth and involvement in a dynamic front office operation.

The available position is for a Front Office Manager, a pivotal role responsible for overseeing the daily operations of the front desk and guest services. The Front Office Manager ensures that all guest interactions are professional, courteous, and lead to a positive guest experience. This role involves supervising and motivating a skilled team of front office agents, bell staff, concierge personnel, and PBX operators. The manager conducts staffing activities including hiring, training, scheduling, and maintaining proper staffing levels to meet business needs. Handling guest complaints effectively and promptly is essential, as the manager plays a key role in resolving issues to guarantee guest satisfaction and loyalty.

In addition to leadership responsibilities, the Front Office Manager operates the MICROS system, managing daily financial transactions accurately and efficiently. Coordination with departments such as Housekeeping and Engineering is part of the routine to ensure guest rooms and maintenance needs are addressed timely. The manager also assists the General Manager by managing special requests, group reservations, and any unusual situations that arise in the front office. Strong communication and organizational skills are vital to this role, as well as the ability to multitask in a fast-paced environment. This is an office-based role requiring prolonged periods of desk work, frequent use of computers, and occasional physical activities such as standing and walking. The position demands a high work ethic, independent judgment, and the capacity to maintain focus despite potential interruptions.

This role is critical to upholding the hotel’s image and ensuring guest satisfaction through effective team leadership, problem-solving skills, and operational expertise. Candidates who have prior experience in customer service, hotel front desk operations, and staff management will find this role fulfilling and challenging. Potential applicants should be prepared to work varying schedules to align with the property’s business needs and be committed to contributing positively to the hotel’s ongoing success and guest experience excellence.