Assistant Front Desk Manager - Hotel Polaris
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $62,000.00
Benefits
Group medical
Dental
Vision
Life
disability
pre-tax flexible benefit plan
Colorado Family and Medical Leave Insurance Program (FAMLI)
Employee assistance program
Paid Time Off
Sick Time
401(k) plan with a company match
Complimentary team member meals
Complimentary room nights at CoralTree Hospitality managed properties
Job Description
Hotel Polaris, located at the United States Air Force Academy in Colorado Springs, is a distinguished hospitality establishment managed by CoralTree Hospitality. Situated in a unique and picturesque location, Hotel Polaris stands as a beacon of excellence and innovation in the travel and hospitality industry. As an instant icon on the hospitality landscape of Colorado Springs, this full-service hotel boasts a blend of modern amenities, exceptional service, and a commitment to creating unmatched guest experiences. The hotel serves a diverse clientele ranging from military personnel and their families to leisure and business travelers, offering an inviting atmosphere and comprehensive facilities to ensure comfort and satisfaction. CoralTree Hospitality, known for its dedication to building vibrant communities and promoting dynamic company culture, oversees the operations of Hotel Polaris, ensuring that every guest encounter is infused with warmth and professionalism.
The role of Assistant Front Desk Manager at Hotel Polaris is a critical position designed for a passionate and skilled individual ready to help shape the future of travel and hospitality at this prestigious location. As an Assistant Front Desk Manager, you will play a vital role in the seamless operation of the front desk, acting as a leader and coordinator for the guest services team. This position involves overseeing daily operations, ensuring that guests receive prompt and courteous service, and supporting the Front Office Manager in maintaining high standards of guest satisfaction. You will be responsible for coordinating with departments such as reservations, housekeeping, and guest services through daily pre-shift meetings to guarantee smooth guest arrivals, stays, and departures.
The ideal candidate demonstrates expert knowledge of hotel features, services, room types, rates, special packages, promotions, and scheduled group activities. Your expertise will empower you to anticipate and respond quickly to guest inquiries and champion departmental initiatives such as upselling programs. In addition, you will ensure that all front desk agents complete their checklist duties, comply with hotel policies, and maintain accurate billing and safety protocols. This role requires a calm and organized approach, particularly when handling stressful situations, always focusing on delivering heartfelt care and ensuring 100% guest satisfaction.
Leadership responsibilities include staffing management, confidentiality maintenance, fostering positive interdepartmental relationships, and supporting recruitment, hiring, training, and retention efforts. You will assist with various hotel departments including Concierge, Bell Services, PBX, and Reservations as needed. When serving as the Point of Contact or Manager on Duty during shifts, you'll provide essential operational support without superseding department leads. The position offers a salary range of $60,000 to $62,000 per year and is a full-time onsite employment opportunity. This role is perfect for a motivated individual who enjoys dynamic, fast-paced environments and is eager to contribute to a team passionate about creating unforgettable guest experiences and vibrant community connections.
The role of Assistant Front Desk Manager at Hotel Polaris is a critical position designed for a passionate and skilled individual ready to help shape the future of travel and hospitality at this prestigious location. As an Assistant Front Desk Manager, you will play a vital role in the seamless operation of the front desk, acting as a leader and coordinator for the guest services team. This position involves overseeing daily operations, ensuring that guests receive prompt and courteous service, and supporting the Front Office Manager in maintaining high standards of guest satisfaction. You will be responsible for coordinating with departments such as reservations, housekeeping, and guest services through daily pre-shift meetings to guarantee smooth guest arrivals, stays, and departures.
The ideal candidate demonstrates expert knowledge of hotel features, services, room types, rates, special packages, promotions, and scheduled group activities. Your expertise will empower you to anticipate and respond quickly to guest inquiries and champion departmental initiatives such as upselling programs. In addition, you will ensure that all front desk agents complete their checklist duties, comply with hotel policies, and maintain accurate billing and safety protocols. This role requires a calm and organized approach, particularly when handling stressful situations, always focusing on delivering heartfelt care and ensuring 100% guest satisfaction.
Leadership responsibilities include staffing management, confidentiality maintenance, fostering positive interdepartmental relationships, and supporting recruitment, hiring, training, and retention efforts. You will assist with various hotel departments including Concierge, Bell Services, PBX, and Reservations as needed. When serving as the Point of Contact or Manager on Duty during shifts, you'll provide essential operational support without superseding department leads. The position offers a salary range of $60,000 to $62,000 per year and is a full-time onsite employment opportunity. This role is perfect for a motivated individual who enjoys dynamic, fast-paced environments and is eager to contribute to a team passionate about creating unforgettable guest experiences and vibrant community connections.
Job Requirements
- High school diploma or equivalent
- At least two year customer service experience
- Must be at least 18 years of age
- Ability to work independently with a high degree of accuracy and attention to detail
- Enjoy interacting with people and multi-tasking at a fast pace while ensuring accuracy and efficiency
- Must be able to read, write and speak English
- Must have strong computer skills and working knowledge of Microsoft Office programs
- Ability to work a flexible schedule that may include evenings, weekends and holidays
Job Qualifications
- High school diploma or equivalent
- At least two year customer service experience
- Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired
- Ability to work independently with a high degree of accuracy and attention to detail
- Enjoy interacting with people and multi-tasking at a fast pace while ensuring accuracy and efficiency
- Must be able to read, write and speak English
- Must have strong computer skills and working knowledge of Microsoft Office programs
- Ability to work a flexible schedule that may include evenings, weekends and holidays
Job Duties
- Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high guest impact areas
- Be an expert and demonstrate knowledge of all hotel features/services, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities
- Champion, promote, and successfully track departmental and organizational initiatives eg upsell programs
- Ensure front desk agents properly complete required checklist items at the end of each shift
- Maintain and successfully execute departmental and hotel policies including but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy
- Instill a calm, organized approach when interacting in stressful situations
- Approach internal and external guest opportunities with a sense of heartfelt care and urgency
- provide prompt follow-up to ensure 100% guest satisfaction
- Ensure that sufficient staffing is present to meet the daily business demands
- Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data
- Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
- Assist to recruit, hire, train, and successfully support and manage the talent of all new and existing team members
- Champion all hotel guest relations platforms including but not limited to Property Management System, digital guest communications
- Assist the Concierge, Bell Services, PBX, and Reservations departments as needed
- Serve as the Point of Contact for PM Shift or as needed and defined by the Front Office Manager
- When serving as POC/MOD, assist other operational departments as needed in a support capacity not to supersede the department lead
- Other duties as assigned by Front Office Leadership
Job Criteria
Experience
No experience required
Job Location
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