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Assistant Front Desk Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,000.00 - $73,000.00
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

401(k) retirement savings plan
Excellent Training and Development opportunities
Exclusive discount and travel programs with Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Health Insurance
Paid Time Off

Job Description

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company known for its commitment to exceptional guest experiences and world-class service. Established decades ago, Four Seasons operates a collection of premier hotels, resorts, and residences across the globe, each distinguished by their elegant ambiance, superior amenities, and impeccable attention to detail. The brand is synonymous with luxury and comfort, consistently setting industry standards through innovative service and a genuine dedication to customer satisfaction. With a presence in numerous prominent destinations, Four Seasons is a preferred choice for discerning travelers seeking personalized service and a memorable stay.

At its core, Four Seasons thrives on the passion and dedication of its people. The company fosters a culture where employees are encouraged to grow professionally and personally, embracing opportunities to enhance their skills and deliver unparalleled hospitality. Their approach centers on treating each other with respect and kindness, creating a supportive work environment that naturally translates into stellar service for guests. This philosophy ensures that every encounter at Four Seasons leaves a lasting impression, solidifying the brand's reputation and nurturing loyalty among its clientele.

The Four Seasons Residence Club Aviara, located in the picturesque coastal town of Carlsbad, California, offers a unique West Coast lifestyle experience. Nestled among rolling foothills and boasting scenic views of the sun-soaked beaches, this Residence Club is a sanctuary for families and vacationers alike. Its close proximity to San Diego and the abundance of leisure options such as pristine beaches, golf courses, and wellness activities make it an ideal location for those seeking relaxation and recreation.

Currently, Four Seasons Residence Club Aviara is looking for an Assistant Front Desk Manager. This key leadership role demands a dynamic individual who can oversee front desk operations, ensuring smooth and efficient service delivery. The Assistant Front Desk Manager plays a crucial role in embodying the Four Seasons quality and integrity in every guest interaction, enhancing the overall guest experience, and supporting the long-term success of the Residence Club.

The position is full-time and offers a salary range between $70,000.00 and $73,000.00, reflecting the responsibility and level of expertise required. The Assistant Front Desk Manager will provide welcoming and personalized service to owners and guests, manage VIP and special requests, and ensure staff adhere to the highest service standards. Additionally, this role involves recruiting, training, and supervising front desk and guest service teams, coordinating with other departments such as Housekeeping and Engineering, and handling complex property management systems.

This role offers the candidate the chance to be part of an esteemed global brand, work in a beautiful location, and develop professionally within a supportive and inspiring environment. With comprehensive benefits like a 401(k) Retirement Savings Plan, exclusive employee discounts, complimentary meals and dry cleaning, and opportunities for personal and professional growth, the Assistant Front Desk Manager role at Four Seasons Residence Club Aviara represents an excellent career opportunity for hospitality professionals dedicated to excellence and guest satisfaction.

Job Requirements

  • Reading, writing and oral proficiency in the English language
  • Previous supervisory or management experience
  • Hotel experience preferred
  • College degree or equivalent preferred

Job Qualifications

  • Reading, writing and oral proficiency in the English language
  • Previous supervisory or management experience
  • Hotel experience preferred
  • College degree or equivalent preferred

Job Duties

  • Provide a warm, personalized welcome to owners and guests, assisting with check-in and check-out processes
  • Handle VIP guests and special requests, ensuring all needs are met promptly and efficiently
  • Maintain thorough knowledge of Residence Club amenities, services, and local attractions to enhance guest experiences
  • Assist in the recruitment, training, and supervision of Front Desk, Operator, and Guest Service Attendant teams, promoting a culture of excellence in guest service
  • Supervise adherence to Four Seasons Standards for Guest Services Attendants and Guest Experience Concierge
  • Prepare staff schedules and complete payroll records in accordance with budgeted guidelines
  • Collaborate closely with Housekeeping and Engineering to ensure timely room readiness for owners and guests
  • Ensure consistent service techniques for check-in, check-out, and in-villa orientations
  • Utilize property management systems for complex check-in/out functions, reservations, room blocking, housekeeping status updates, posting adjustments, notes, and availability checks

Job Criteria

Experience

Mid Level (3-7 years)


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