Assistant Food and Beverage Outlets Manager

Pyramid Global Hospitality is a prominent hospitality management company boasting a vast portfolio that includes more than 200 hotels and resorts with over 18,000 associates across the United States, the Caribbean, and Europe. This dynamic and diverse company operates through various platforms including Benchmark Resorts & Hotels, a distinguished collection of independent properties; Axiom Hospitality, focused on European hotel management; and PYRAMIDWORKS, which delivers integrated workplace and facilities services. With its corporate offices strategically located in Boston, The Woodlands, Texas, and London, Pyramid Global Hospitality combines global reach with a personalized, hands-on approach aimed at delivering exceptional service, maintaining operational excellence, and fostering long-term partnerships.

Pyramid places a strong emphasis on its people, recognizing them as the core of its success. The company is deeply committed to cultivating an environment where associates feel respected, supported, and empowered to advance their careers. Team members are encouraged to collaborate with seasoned leaders, undertake meaningful stretch assignments, and gain valuable exposure across a diverse range of properties, brands, and markets. Whether you are just beginning your career in hospitality or are an experienced professional, Pyramid offers abundant opportunities for learning, development, and making a significant impact.

Among Pyramid's most notable properties is The Shores Resort and Spa, situated in Daytona Beach Shores, Florida. This upscale resort offers 212 guest rooms and 20,000 square feet of event space, making it a premier destination for both leisure and corporate travelers. The Shore Resort and Spa prides itself on a strong, positive workplace culture and is recognized as the best employer in the area. It supports its associates with comprehensive benefit plans inclusive of 401(k) with a company match, lucrative bonus programs, and fosters a culture of personal development and success. The resort aims to create a welcoming, vibrant environment where every employee plays a vital role in delivering outstanding guest service and memorable experiences.

The role under consideration is a full-time position based at The Shores Resort and Spa, responsible for assisting in the daily operations of the hotel's restaurant, banquet services, and food and beverage outlets. This position demands a passionate commitment to excellent guest service and the delivery of high-quality food and beverage offerings, contributing directly to the property's overall profitability. The successful candidate will manage restaurant and banquet staff, monitor inventory, enforce quality standards, and optimize service efficiency while upholding hotel policies and brand standards.

This exciting role requires coordinating seamless interactions between the kitchen, bar, and front-of-house teams, ensuring compliance with health, safety, and liquor laws, and providing guests with a welcoming, memorable dining experience. Responsibilities also include managing guest inquiries, complaints, and special requests with professionalism and efficiency, as well as implementing strategies to enhance guest satisfaction and encourage repeat visits. Collaborating with F&B Outlets Manager, Sales, and Culinary teams to develop special promotions and seasonal events will be a key part of the role.

Furthermore, the candidate will be involved in recruiting, training, scheduling, and supervising a diverse team of restaurant servers, hosts, bartenders, bussers, and In-Room Dining attendants, ensuring adherence to hotel policies, grooming standards, and service protocols. This role offers an excellent opportunity to be part of a leading hospitality group that values diversity, inclusivity, and the growth of its associates, with compensation packages tailored to the unique skills and experience of each candidate.