Assistant Food & Beverage Outlet Shift Manager (Steakhouse)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $20.50
Work Schedule
Flexible
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leader in the integrated entertainment, sports content, and casino gaming industries with 43 destinations across North America. The company also extends its reach online through theScore Bet Sportsbook and Casino, providing diverse and exciting gaming experiences. PENN Entertainment is recognized not only for its extensive portfolio and innovation in the entertainment field but also for its commitment to diversity, sustainability, and the well-being of its employees, communities, and the environment. The company culture emphasizes fun, fast-paced days and nights, and a collaborative environment where diverse coworkers are driven by enthusiasm for helping people enjoy more fun. Employee career growth is a priority at PENN Entertainment, with ample support for skill development, wellness programs, and competitive rewards packages that include base salary, medical coverage starting from day one, 401(k) matching, performance bonuses, and an increasing paid time off policy based on length of employment.
The Food and Beverage Outlet Supervisor role at PENN Entertainment offers a compelling opportunity to be a part of this dynamic environment. This full-time position involves supervising a designated Food & Beverage (F&B) outlet and managing the daily functions within a specified shift. The supervisor is responsible for supporting operational goals, monitoring performance and profit objectives, and ensuring a high level of guest satisfaction. Key responsibilities include managing employee schedules, assisting in budgeting processes, ensuring regulatory compliance particularly with gaming laws, and maintaining cost control measures such as inventory management. The supervisor plays a critical role in promoting and demonstrating excellent customer service, adhering to company standards, and addressing any service-related issues promptly.
In addition to operational oversight, the role encompasses administrative duties, staff development, training, and engagement initiatives to maximize employee performance and satisfaction. The supervisor works closely with the F&B Outlet Assistant Manager to maintain efficient and sanitary service, support menu quality, and enforce compliance with all company policies and regulatory requirements. The position demands confidentiality, tactful problem resolution, and effective communication with guests, colleagues, and management. Candidates must also successfully complete ServSafe Alcohol training certification, possess proficiency in Microsoft Office applications, and be flexible to work various shifts including nights, weekends, holidays, and overtime.
This role is ideal for individuals with an associate degree or equivalent experience in food and beverage management, a minimum of two years’ supervisory experience, and a passion for delivering exceptional guest experiences within a lively and customer-focused entertainment setting. PENN Entertainment offers a supportive platform that encourages professional growth, values diversity and inclusion, and rewards employees with a comprehensive benefits package and opportunities for advancement. Joining PENN Entertainment means becoming part of an innovative leader that’s reshaping how North America experiences entertainment and gaming. This is a career path designed for those who love their work and want to grow in an exciting, evolving industry.
The Food and Beverage Outlet Supervisor role at PENN Entertainment offers a compelling opportunity to be a part of this dynamic environment. This full-time position involves supervising a designated Food & Beverage (F&B) outlet and managing the daily functions within a specified shift. The supervisor is responsible for supporting operational goals, monitoring performance and profit objectives, and ensuring a high level of guest satisfaction. Key responsibilities include managing employee schedules, assisting in budgeting processes, ensuring regulatory compliance particularly with gaming laws, and maintaining cost control measures such as inventory management. The supervisor plays a critical role in promoting and demonstrating excellent customer service, adhering to company standards, and addressing any service-related issues promptly.
In addition to operational oversight, the role encompasses administrative duties, staff development, training, and engagement initiatives to maximize employee performance and satisfaction. The supervisor works closely with the F&B Outlet Assistant Manager to maintain efficient and sanitary service, support menu quality, and enforce compliance with all company policies and regulatory requirements. The position demands confidentiality, tactful problem resolution, and effective communication with guests, colleagues, and management. Candidates must also successfully complete ServSafe Alcohol training certification, possess proficiency in Microsoft Office applications, and be flexible to work various shifts including nights, weekends, holidays, and overtime.
This role is ideal for individuals with an associate degree or equivalent experience in food and beverage management, a minimum of two years’ supervisory experience, and a passion for delivering exceptional guest experiences within a lively and customer-focused entertainment setting. PENN Entertainment offers a supportive platform that encourages professional growth, values diversity and inclusion, and rewards employees with a comprehensive benefits package and opportunities for advancement. Joining PENN Entertainment means becoming part of an innovative leader that’s reshaping how North America experiences entertainment and gaming. This is a career path designed for those who love their work and want to grow in an exciting, evolving industry.
Job Requirements
- Must be at least 21 years of age
- Associates degree in related field or equivalent combination of education and experience
- Minimum two years of food and beverage experience
- Minimum two years previous supervisory experience
- Ability to interact with guests, staff, and colleagues and resolve problems diplomatically
- Ability to write reports and business correspondence
- Strong math skills including addition, subtraction, multiplication, division, rates, ratios, and percent
- Flexibility to work all shifts including holidays, nights, weekends, and overtime
- Proficiency in Microsoft applications including Excel, Word, and Outlook
- Ability to present information effectively and respond to questions
- Successful completion of ServSafe Alcohol training certification course
Job Qualifications
- Associates degree in related field or equivalent combination of education and experience
- Minimum two years supervisory experience in food and beverage
- Ability to interact effectively with guests and staff and resolve conflicts diplomatically
- Proficient in Microsoft Excel, Word, and Outlook
- Ability to write reports and business correspondence
- Strong math skills including computation of rates, ratios, and percentages
- Effective presentation and communication skills
- Successful completion of ServSafe Alcohol training certification
- Flexibility to work various shifts including holidays, nights, weekends, and overtime
Job Duties
- Supervise an F&B outlet and manage daily shift operations
- Support and manage operational goals and monitor performance and profit objectives
- Coordinate scheduling and address scheduling concerns with management
- Assist in budget preparation and ensure departmental compliance with budget initiatives
- Promote and demonstrate superior customer service and ensure team adherence to service standards
- Enforce gaming laws and regulations relevant to the Food & Beverage Department
- Maintain and develop food service procedures and inspect menu items for customer satisfaction
- Assist in managing sanitary and pleasant service conditions
- Monitor consistent inventory and implement cost control measures
- Support administrative duties and regulatory compliance within the area of responsibility
- Maintain confidentiality in all departmental matters
- Develop and conduct staff training and rewards programs
- Evaluate and provide feedback on employee performance
- Recommend staffing needs including interviewing, hiring, and scheduling
- Manage work procedures to optimize workflow
- Provide recommendations for employee performance management including coaching and counseling
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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