Assistant Food and Beverage Operations Manager - Upscale Dining

Chula Vista, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $28.35 - $35.10

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

bonus eligibility

Professional development opportunities

Job Description

Marriott International stands as a global leader in the hospitality industry, renowned for its quality service, innovative approach, and dedication to creating exceptional guest experiences. Among its distinguished brands, Gaylord Hotels shines by specializing in large-scale meeting spaces and unique event environments. The Gaylord Pacific Resort & Convention Center in Chula Vista, California, embodies this commitment, offering guests an unparalleled blend of luxury, convenience, and memorable service. This location is a vibrant hub that welcomes diverse travelers, business professionals, and event attendees, making it a dynamic workplace with a focus on both guest satisfaction and operational excellence. The company fosters an inclusive and supportive culture where associates are valued for their unique backgrounds and contributions, ensuring an environment that promotes growth, learning, and teamwork. Marriott International’s dedication to equal opportunity employment is reflected in its hiring practices, promoting diversity and inclusion across all levels of the organization. The employment type for this role is full-time management, with a competitive pay range of $28.35 to $35.10 per hour, plus eligibility for bonuses, reflecting Marriott’s commitment to rewarding talent and performance. This role is specifically designed for individuals passionate about food and beverage operations, offering a unique opportunity to work within a prestigious hospitality setting and advance one’s career in the management of culinary and service teams.

The Assistant Food and Beverage Manager role at Gaylord Pacific Resort & Convention Center is pivotal in ensuring that the daily operations of the food and beverage and culinary departments run smoothly and efficiently. The person in this role will be directly involved in supervising staff, managing inventory, ensuring compliance with established standards and legal requirements, and maintaining budgets. This position demands a hands-on leader who excels in multitasking and coordinating with various teams to deliver a seamless guest experience. Responsibilities encompass a broad spectrum including ordering supplies, supervising shifts, conducting inspections, and facilitating effective communication among staff members. Furthermore, this role plays a key part in fostering a positive workplace culture by encouraging mutual respect, cooperation, and clear communication. The Assistant Manager also champions the brand’s service culture by leading by example and supporting a customer-first mindset. Problem-solving and responsive guest service are critical elements, ensuring any issues are handled promptly and professionally. Additionally, the manager is expected to have a keen understanding of financial documents such as budgets and payroll reports, which are essential for maintaining the department’s fiscal health. Being a frontline leader requires availability and approachability to both the team and guests, emphasizing the importance of interpersonal skills and visible presence. The role offers a rewarding career path with opportunities for personal and professional growth within Marriott’s expansive network, making it an excellent choice for those looking to thrive in the hospitality industry.

Job Requirements

High school diploma or GED
Three years experience in food and beverage, culinary, or related professional area
Or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
One year experience in food and beverage, culinary, or related professional area
Ability to operate department equipment and understand budgets
Strong interpersonal and communication skills
Availability to work full-time and manage daily operations
Knowledge of food and beverage policies, standards, and legal requirements
Ability to lead and motivate teams
Proactive problem solving and guest service skills
Approachable and professional demeanor

Job Qualifications

High school diploma or GED with three years experience in food and beverage or culinary or related professional area
Or a two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least one year experience in food and beverage or culinary or related professional area

Job Duties

Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
Supervises daily food and beverage shift operations ensuring compliance with policies, standards and procedures
Supports and supervises an effective monthly self-inspection program
Operates all department equipment as necessary and reports malfunctions
Supervises staffing levels to meet guest service, operational needs, and financial objectives
Encourages and builds mutual trust, respect, and cooperation among team members
Develops goals and plans to prioritize, organize, and accomplish work
Celebrates and fosters decisions that result in successes as well as failures
Communicates areas needing attention to staff and follows up to ensure understanding
Coordinates cleaning program in all food and beverage areas identifying trends and recommending improvements
Follows property specific second effort and recovery plan
Stays readily available and approachable for all team members
Demonstrates knowledge of the brand specific service culture
Provides services that exceed customer satisfaction and retention expectations
Serves as a role model demonstrating appropriate behaviors
Manages day-to-day operations ensuring quality and standards meet customer expectations
Takes proactive approaches in dealing with guest concerns
Sets a positive example for guest relations
Stays readily available and approachable for all guests
Reviews comment cards and guest satisfaction results with employees
Responds promptly to customer service department requests
Provides information to supervisors and co-workers by telephone, in writing, email, or in person
Analyzes information and evaluates results to choose best solutions and solve problems
Performs hourly job functions if necessary
Extends professionalism and courtesy to team members at all times
Comprehends budgets, operating statements and payroll progress reports