Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.48 - $31.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligible
Employee Discounts
Training and Development
Job Description
Marriott International is a leading global hospitality company with a diverse portfolio of brands, including the prestigious JW Marriott, known for exceptional luxury accommodations and outstanding guest experiences. Marriott Hotels strive to elevate the art of hospitality by innovating continuously while maintaining the comfort and familiarity that guests expect around the world. At Marriott, the emphasis is not only on delivering exemplary service but also on fostering a collaborative, inclusive, and supportive environment where associates are valued and provided opportunities to grow professionally. The company is committed to equal opportunity employment and actively champions diversity by welcoming candidates from all backgrounds. Located at 400 Renaissance Center in Detroit, Michigan, the JW Marriott Detroit embodies these standards, offering luxurious amenities and a vibrant workplace culture. As part of Marriott International's luxury portfolio, JW Marriott properties focus deeply on holistic well-being, training, development, and recognition to ensure associates are empowered to be the best version of themselves.
The Food and Beverage Management position at JW Marriott Detroit is a full-time management role offering an hourly pay range of $25.48 to $31.25 and eligibility for bonuses. This role is critical in assisting with the supervision of daily food and beverage and culinary operations. The incumbent will play a key role in ensuring both guest and employee satisfaction while maintaining compliance with operating budgets, company standards, and all legal obligations. The responsibilities encompass managing supply orders, supervising shift operations to adhere to policies and standards, supporting monthly self-inspections, and ensuring the proper use and maintenance of department equipment. Managing staffing levels effectively to meet operational and financial goals is another key duty, as well as fostering a team environment built on mutual trust, respect, and cooperation.
In this role, the manager is expected to demonstrate leadership by communicating clearly with staff, coordinating cleaning programs, following specific recovery plans, and embodying the brand's service culture. Guest satisfaction is paramount; therefore, providing service beyond expectations, managing daily operations focused on quality and customer experiences, addressing guest concerns proactively, and serving as a role model for proper behaviors are imperative. The position also entails analyzing information to solve problems, performing hourly job functions when necessary, and maintaining professionalism and courtesy at all times. The manager will work closely with team members to comprehend budgetary aspects including operating statements and payroll progress to aid sound financial management.
Joining JW Marriott means being part of a dynamic global team where associates can begin their career purpose, belong to an inclusive culture, and become their best selves. The brand's mission centers on the exceptional treatment of associates, known internally as The JW Treatment, recognizing that happy associates are essential for delivering wonderful hospitality. This role offers the opportunity to be involved in a world-class hospitality environment that values innovation, inclusivity, and superior guest experiences, making it an ideal career path for candidates passionate about food and beverage management and elevating guest satisfaction.
The Food and Beverage Management position at JW Marriott Detroit is a full-time management role offering an hourly pay range of $25.48 to $31.25 and eligibility for bonuses. This role is critical in assisting with the supervision of daily food and beverage and culinary operations. The incumbent will play a key role in ensuring both guest and employee satisfaction while maintaining compliance with operating budgets, company standards, and all legal obligations. The responsibilities encompass managing supply orders, supervising shift operations to adhere to policies and standards, supporting monthly self-inspections, and ensuring the proper use and maintenance of department equipment. Managing staffing levels effectively to meet operational and financial goals is another key duty, as well as fostering a team environment built on mutual trust, respect, and cooperation.
In this role, the manager is expected to demonstrate leadership by communicating clearly with staff, coordinating cleaning programs, following specific recovery plans, and embodying the brand's service culture. Guest satisfaction is paramount; therefore, providing service beyond expectations, managing daily operations focused on quality and customer experiences, addressing guest concerns proactively, and serving as a role model for proper behaviors are imperative. The position also entails analyzing information to solve problems, performing hourly job functions when necessary, and maintaining professionalism and courtesy at all times. The manager will work closely with team members to comprehend budgetary aspects including operating statements and payroll progress to aid sound financial management.
Joining JW Marriott means being part of a dynamic global team where associates can begin their career purpose, belong to an inclusive culture, and become their best selves. The brand's mission centers on the exceptional treatment of associates, known internally as The JW Treatment, recognizing that happy associates are essential for delivering wonderful hospitality. This role offers the opportunity to be involved in a world-class hospitality environment that values innovation, inclusivity, and superior guest experiences, making it an ideal career path for candidates passionate about food and beverage management and elevating guest satisfaction.
Job Requirements
- High school diploma or GED
- three years experience in food and beverage, culinary, or related professional area
- or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- one year experience in food and beverage, culinary, or related professional area
Job Qualifications
- High school diploma or GED with three years of experience in food and beverage, culinary, or related professional area
- or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with one year experience in food and beverage, culinary, or related professional area
Job Duties
- Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
- supervises daily food and beverage shift operation and ensures compliance with all food and beverage policies, standards and procedures
- supports and supervises an effective monthly self inspection program
- operates all department equipment as necessary and reports malfunction
- supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met
- encourages and builds mutual trust, respect, and cooperation among team members
- develops specific goals and plans to prioritize, organize, and accomplish work
- celebrates and fosters decisions that result in successes as well as failures
- communicates areas that need attention to staff and follows up to ensure understanding
- coordinates cleaning program in all food and beverage areas including general clean, identifying trends and making recommendations for improvements
- follows property specific second effort and recovery plan
- stays readily available and approachable for all team members
- demonstrates knowledge of the brand specific service culture
- provides services that exceed customer satisfaction and retention
- serves as a role model to demonstrate appropriate behaviors
- manages day-to-day operations ensuring quality, standards and meeting customer expectations
- takes proactive approaches when dealing with guest concerns
- sets a positive example for guest relations
- stays readily available and approachable for all guests
- reviews comment cards and guest satisfaction results with employees
- responds in a timely manner to customer service department requests
- provides information to supervisors and co-workers via telephone, written form, e-mail or in person
- analyzes information and evaluates results to choose the best solution and solve problems
- performs hourly job functions if necessary
- extends professionalism and courtesy to team members at all times
- comprehends budgets, operating statements and payroll progress reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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