Assistant Food and Beverage Operations Manager

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.77 - $31.73

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

bonus eligibility

Career development opportunities

Job Description

The Phoenician a Luxury Collection Resort Scottsdale is a distinguished luxury hotel located at 6000 E Camelback Rd, Scottsdale, Arizona. Part of Marriott International's esteemed Luxury Collection Hotels & Resorts, The Phoenician offers guests an extraordinary experience blending timeless elegance with the rich cultural heritage of its unique location. The resort features world-class amenities, exquisite dining options, and exceptional service, catering to discerning travelers who seek both comfort and sophistication. Marriott International is renowned for its welcoming and inclusive work environment, valuing diversity and offering opportunities for growth and personal development within its global portfolio of properties.

This full-time, management-level Food and Beverage position is integral to the daily operations of the resort's culinary and beverage services. With a competitive hourly pay ranging from $25.77 to $31.73 and eligibility for bonuses, this role offers a rewarding opportunity for individuals passionate about luxury hospitality and exceptional guest service. The Assistant Manager will support the supervision of all food and beverage activities, ensuring compliance with company standards, legal requirements, and brand-specific service cultures. Responsibilities include overseeing daily F&B shift operations, managing staffing levels, ordering supplies, maintaining cleanliness, and fostering a cooperative team environment.

This position is designed for professionals who thrive in dynamic, guest-focused environments and who are committed to delivering outstanding customer experiences. The role involves coordinating and motivating team members, managing budgets and payroll reports, and addressing guest concerns proactively. The candidate will be expected to lead by example, embodying the resort's dedication to personalized and anticipatory hospitality while maintaining operational excellence. This role also includes participating in monthly self-inspection programs and recovery plans, further emphasizing the importance of quality and safety in all aspects of service.

As part of Marriott International, The Phoenician emphasizes equal opportunity and values the diverse backgrounds of its associates. Joining this team means becoming part of a global network of professionals dedicated to creating memorable luxury experiences. This is an ideal opportunity for those seeking career growth in luxury hotel management with a focus on food and beverage operations, where passion meets performance in a supportive and stimulating environment.

Job Requirements

High school diploma or GED
Three years of experience in food and beverage, culinary, or related professional area
Or two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
One year of experience in food and beverage, culinary, or related professional area
Ability to operate department equipment
Strong leadership and team-building skills
Excellent communication and problem-solving abilities
Availability to work full-time
Adherence to all company policies and legal standards

Job Qualifications

High school diploma or GED
Three years of experience in food and beverage, culinary, or a related professional area
Or a two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with one year of relevant experience
Strong leadership abilities
Excellent communication skills
Ability to manage budgets and payroll
Knowledge of food and beverage operations and safety standards
Proficiency in supervising and motivating teams
Commitment to delivering exceptional customer service
Problem-solving and organizational skills

Job Duties

Assist in ordering food and beverage supplies, cleaning supplies, and uniforms
Supervise daily food and beverage shift operations to ensure compliance with all policies, standards, and procedures
Support and supervise monthly self-inspection programs
Operate department equipment and report malfunctions
Supervise staffing levels to meet guest service, operational needs, and financial objectives
Encourage and build mutual trust, respect, and cooperation among team members
Develop specific goals and plans to prioritize, organize, and accomplish work
Celebrate and learn from both successes and failures
Communicate areas needing attention to staff and follow up to ensure understanding
Coordinate cleaning programs in all food and beverage areas and recommend improvements
Follow property-specific second effort and recovery plans
Stay readily available and approachable for team members
Demonstrate knowledge of the brand-specific service culture
Provide exceptional customer service to ensure guest satisfaction and retention
Serve as a role model demonstrating appropriate behaviors
Manage day-to-day operations ensuring quality and meeting customer expectations
Proactively handle guest concerns
Set a positive example for guest relations
Remain available and approachable for guests
Review comment cards and guest satisfaction feedback with employees
Respond promptly to customer service department requests
Provide information to supervisors and co-workers via telephone, written, email, or in-person
Analyze information and evaluate results to solve problems
Perform hourly job functions if necessary
Extend professionalism and courtesy to team members
Comprehend budgets, operating statements, and payroll reports