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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
The Phoenician a Luxury Collection Resort Scottsdale is a distinguished luxury hotel located at 6000 E Camelback Rd, Scottsdale, Arizona. Part of Marriott International's esteemed Luxury Collection Hotels & Resorts, The Phoenician offers guests an extraordinary experience blending timeless elegance with the rich cultural heritage of its unique location. The resort features world-class amenities, exquisite dining options, and exceptional service, catering to discerning travelers who seek both comfort and sophistication. Marriott International is renowned for its welcoming and inclusive work environment, valuing diversity and offering opportunities for growth and personal development within its global portfolio of properties.
This full-time, manageme... Show More
This full-time, manageme... Show More
Job Requirements
- High school diploma or GED
- Three years of experience in food and beverage, culinary, or related professional area
- Or two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- One year of experience in food and beverage, culinary, or related professional area
- Ability to operate department equipment
- Strong leadership and team-building skills
- Excellent communication and problem-solving abilities
- Availability to work full-time
- Adherence to all company policies and legal standards
Job Qualifications
- High school diploma or GED
- Three years of experience in food and beverage, culinary, or a related professional area
- Or a two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with one year of relevant experience
- Strong leadership abilities
- Excellent communication skills
- Ability to manage budgets and payroll
- Knowledge of food and beverage operations and safety standards
- Proficiency in supervising and motivating teams
- Commitment to delivering exceptional customer service
- Problem-solving and organizational skills
Job Duties
- Assist in ordering food and beverage supplies, cleaning supplies, and uniforms
- Supervise daily food and beverage shift operations to ensure compliance with all policies, standards, and procedures
- Support and supervise monthly self-inspection programs
- Operate department equipment and report malfunctions
- Supervise staffing levels to meet guest service, operational needs, and financial objectives
- Encourage and build mutual trust, respect, and cooperation among team members
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Celebrate and learn from both successes and failures
- Communicate areas needing attention to staff and follow up to ensure understanding
- Coordinate cleaning programs in all food and beverage areas and recommend improvements
- Follow property-specific second effort and recovery plans
- Stay readily available and approachable for team members
- Demonstrate knowledge of the brand-specific service culture
- Provide exceptional customer service to ensure guest satisfaction and retention
- Serve as a role model demonstrating appropriate behaviors
- Manage day-to-day operations ensuring quality and meeting customer expectations
- Proactively handle guest concerns
- Set a positive example for guest relations
- Remain available and approachable for guests
- Review comment cards and guest satisfaction feedback with employees
- Respond promptly to customer service department requests
- Provide information to supervisors and co-workers via telephone, written, email, or in-person
- Analyze information and evaluate results to solve problems
- Perform hourly job functions if necessary
- Extend professionalism and courtesy to team members
- Comprehend budgets, operating statements, and payroll reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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