Assistant Food & Beverage Manager - The Ritz-Carlton

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.50 - $25.50

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Independent PTO program

401(k) with employer matching

Health savings account

Flexible spending account

Basic Life and AD&D insurance

short-term disability insurance

Employee assistance program

Employee Discounts

Job Description

The Ritz-Carlton, Chicago is a prestigious luxury hotel located atop Water Tower Place in the historic Gold Coast district of Chicago, famously known as the Windy City. The hotel blends iconic architecture with a sophisticated ambiance, offering guests an elevated experience that complements the vibrant culture and attractions of Chicago. Known for its elegantly landscaped public spaces, world-class museums, and a thriving culinary scene, Chicago draws visitors from around the globe seeking both entertainment and tranquility. The Ritz-Carlton, Chicago elevates this experience by providing spacious accommodations with stunning views of the city, a serene spa, a rooftop lounge, an indoor lap pool, and sophisticated dining options. It stands as a beacon of luxury hospitality and exceptional service in one of the country’s most dynamic urban centers.

The role of Assistant Food & Beverage Manager at The Ritz-Carlton, Chicago is an essential leadership position that embodies the hotel's commitment to delivering unparalleled dining experiences within its restaurant, bar, room service, and catering operations. This full-time position offers a competitive annual salary range between $63,000 and $65,000. As an Assistant Food & Beverage Manager, you will play a vital role in ensuring that every guest enjoys a seamless, polished, and personalized dining experience. You will work closely with service teams to maintain the highest service standards, assist in staff training, and manage daily operations in alignment with the Ritz-Carlton’s legendary brand standards.

Your responsibilities will include managing updates to menus, coordinating promotions, overseeing guest satisfaction, and ensuring compliance with beverage and liquor control procedures, as well as liquor laws. You will contribute to the overall financial health of the food and beverage department by managing costs and budgets while driving consistent service excellence. The role requires keen attention to detail, leadership acumen, and a passion for hospitality, as you will frequently interact with guests, handle feedback and complaints, and ensure that the dining ambiance is impeccable.

By joining The Ritz-Carlton, Chicago, you become part of an organization recognized worldwide as a gold standard in luxury hospitality. You will collaborate with fellow hospitality professionals who value inclusiveness, personal growth, and balancing quality of life with career fulfillment. This position offers the unique opportunity to lead with purpose, uphold world-class service standards, and craft memorable moments for guests and your colleagues alike. Working at The Ritz-Carlton means embracing a culture where legendary service is not just a goal but a daily practice, making a meaningful impact in the lives of guests through every dining experience.

Job Requirements

More than two years of post high school education
valid unexpired Manager Food Handlers Certification
valid unexpired TIPS Basset Certification
one to two years of employment in a related position with this company or other organizations
excellent comprehension for assisting with guest and associate matters
vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules
excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies
excellent comprehension required to read and implement policies and procedures
knowledge of chemicals/agents for training purposes

Job Qualifications

More than two years of post high school education
valid unexpired Manager Food Handlers Certification
valid unexpired TIPS Basset Certification
one to two years of employment in a related position with this company or other organizations
excellent comprehension for assisting with guest and associate matters
vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules
excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies
excellent comprehension required to read and implement policies and procedures
knowledge of chemicals/agents for training purposes

Job Duties

Assist in overall supervision of the department as outlined in manager's job description
complete environmental checklist for dining room
spot check liquor pars
order daily supplies
hold pre-meal meetings
follow up on established training steps
handle guest comments and complaints and ensure guest satisfaction
stay on the floor during peak hours
communicate with guests and receive feedback
observe, teach and correct staff's service
monitor each guest experience
examine food preparation and beverage presentation
maintain condition of dining room, lobby lounge, morsels, mini bar and room service
assist manager in scheduling, completing weekly payroll, and forecasting both weekly and monthly
participate in recruitment, management and discipline of associates as needed
prepare maintenance request and follow-up
monitor food and liquor requisitions and food waste
check bar controls, shot glass use, red lining, and bottles totally empty daily
must be familiar with and adhere to all liquor liability laws
must know emergency procedures and work to prevent accidents