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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $25.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Independent PTO program
401(k) with employer matching
Health savings account
Flexible spending account
Basic Life and AD&D insurance
short-term disability insurance
Employee assistance program
Employee Discounts
Job Description
The Ritz-Carlton, Chicago is a prestigious luxury hotel located atop Water Tower Place in the historic Gold Coast district of Chicago, famously known as the Windy City. The hotel blends iconic architecture with a sophisticated ambiance, offering guests an elevated experience that complements the vibrant culture and attractions of Chicago. Known for its elegantly landscaped public spaces, world-class museums, and a thriving culinary scene, Chicago draws visitors from around the globe seeking both entertainment and tranquility. The Ritz-Carlton, Chicago elevates this experience by providing spacious accommodations with stunning views of the city, a serene spa, a rooftop lounge, an indoor... Show More
Job Requirements
- More than two years of post high school education
- valid unexpired Manager Food Handlers Certification
- valid unexpired TIPS Basset Certification
- one to two years of employment in a related position with this company or other organizations
- excellent comprehension for assisting with guest and associate matters
- vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules
- excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies
- excellent comprehension required to read and implement policies and procedures
- knowledge of chemicals/agents for training purposes
Job Qualifications
- More than two years of post high school education
- valid unexpired Manager Food Handlers Certification
- valid unexpired TIPS Basset Certification
- one to two years of employment in a related position with this company or other organizations
- excellent comprehension for assisting with guest and associate matters
- vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules
- excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies
- excellent comprehension required to read and implement policies and procedures
- knowledge of chemicals/agents for training purposes
Job Duties
- Assist in overall supervision of the department as outlined in manager's job description
- complete environmental checklist for dining room
- spot check liquor pars
- order daily supplies
- hold pre-meal meetings
- follow up on established training steps
- handle guest comments and complaints and ensure guest satisfaction
- stay on the floor during peak hours
- communicate with guests and receive feedback
- observe, teach and correct staff's service
- monitor each guest experience
- examine food preparation and beverage presentation
- maintain condition of dining room, lobby lounge, morsels, mini bar and room service
- assist manager in scheduling, completing weekly payroll, and forecasting both weekly and monthly
- participate in recruitment, management and discipline of associates as needed
- prepare maintenance request and follow-up
- monitor food and liquor requisitions and food waste
- check bar controls, shot glass use, red lining, and bottles totally empty daily
- must be familiar with and adhere to all liquor liability laws
- must know emergency procedures and work to prevent accidents
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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