Assistant Food & Beverage Manager - The Ritz-Carlton

The Ritz-Carlton, Chicago is an iconic luxury hotel located in the historic Gold Coast neighborhood, atop Water Tower Place. Renowned for its elegant accommodations, memorable dining experiences, and exceptional service, the hotel offers guests a chance to enjoy not only the finest amenities such as an indulgent spa, rooftop lounge, indoor lap pool, and beautifully landscaped public spaces, but also the vibrant culture and attractions of the Windy City. Chicago is celebrated for its iconic architecture, world-class museums, thriving culinary scene, and bustling shopping avenues like Michigan Avenue. At The Ritz-Carlton, the blend of historic charm with contemporary luxury creates a unique destination where every guest's stay is crafted to be unforgettable.

The Assistant Food & Beverage Manager position at The Ritz-Carlton, Chicago is a unique leadership opportunity within one of the world’s most prestigious luxury hospitality brands. This role is crucial in supporting the daily operations of the hotel's multiple food and beverage outlets, including its acclaimed restaurants, Room Service, Bar, and catering services. The position demands a high level of expertise in guest service, operational management, and quality assurance to maintain the legendary standards of the brand. With an annual salary range of $63,000 to $65,000, this full-time role requires a dedicated professional capable of leading and inspiring service teams while consistently ensuring exceptional dining experiences.

As an Assistant Food & Beverage Manager, the successful candidate will be responsible for upholding the hallmark elegance and attention to detail that define The Ritz-Carlton experience. The role involves overseeing menu updates and promotions, managing inventory with precise ordering practices, and implementing beverage and liquor control protocols, ensuring strict compliance with liquor laws. Guest satisfaction remains at the core of this position, with daily interactions, service quality monitoring, and complaint resolution being key functions. Beyond direct guest service, the individual will assist with training programs, staff management, scheduling, payroll forecasting, and recruitment processes.

The role requires constant presence on the floor during peak hours, direct communication with guests to gather and respond to feedback, and a hands-on approach to staff supervision and correction. Maintaining the condition and presentation of dining areas, bars, and room service is essential, as is the careful monitoring of food and beverage requisitions to minimize waste. The Assistant Food & Beverage Manager must also ensure the adherence to all safety and emergency procedures, maintaining a secure and pleasant environment for guests and associates alike.

At The Ritz-Carlton, Chicago, this role is not just about managing daily operations; it is about fostering an environment where every guest interaction becomes a meaningful moment. The successful candidate will embody the core values of The Ritz-Carlton, contribute to a diverse and inclusive workplace, and take pride in elevating the guest experience through leadership, passion, and professionalism. This role offers a rewarding career path within a globally recognized brand, focused on quality of life, individual growth, and teamwork to create legendary hospitality experiences.