Assistant Food & Beverage Manager - San Francisco at Embarcadero

Oakland, CA, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $82,900.00 - $85,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

employee travel program

Complimentary employee meals

Paid Time Off

Job Description

Four Seasons is an internationally renowned luxury hospitality company recognized for its exceptional service, exquisite accommodations, and commitment to creating memorable experiences for its guests. Powered by its people, Four Seasons is a collective of individuals driven by a passion to constantly improve, push boundaries, and treat each other with respect and kindness. The company fosters a world-class employee experience and company culture, believing that an empowered team is the key to delivering unparalleled luxury service with genuine heart and authenticity. With a presence in key cities worldwide, Four Seasons Hotels and Resorts is synonymous with sophistication, innovation, and personalized attention to detail, making it a leader in the luxury hospitality industry.

The Four Seasons Hotel San Francisco at Embarcadero presents a unique and elevated urban retreat located at 345 California Center. This sophisticated hotel offers spectacular panoramic views of San Francisco Bay from the top 11 floors of the city's 48-story landmark. Positioned within walking distance from iconic destinations like Union Square, the Ferry Building, and Pier 39, this location combines contemporary design, luxury amenities, and exceptional guest service to create a memorable stay for visitors and locals alike.

The role of the Assistant Food & Beverage Manager at Four Seasons Hotel San Francisco is critical to maintaining the hotel’s reputation for excellence in food and beverage service. This position embodies the spirit of hospitality by ensuring that all operations within the food and beverage department uphold the highest standards consistent with Four Seasons' cultural and core standards. The Assistant Manager will lead and motivate a dynamic team, promote creativity and innovation in service delivery, and ensure an exceptional experience for every guest. The ideal candidate will have a blend of strong leadership abilities, operational knowledge, and a passion for providing personalized, intuitive, and friendly service.

Key responsibilities include overseeing daily food and beverage operations, training and coaching staff, managing guest relations with professionalism and a warm demeanor, and coordinating with various departments to ensure smooth operations. This role demands adaptability, strong problem-solving skills, and a proactive approach to meet guest needs and maintain quality standards. The Assistant Food & Beverage Manager will also manage labor costs, inventory, and scheduling while fostering an environment conducive to creativity and effective teamwork.

Candidates can expect a salary range of $82,900 to $85,500, along with a comprehensive benefits package that demonstrates Four Seasons' commitment to its employees' well-being and growth. Benefits include health insurance (medical, dental, vision), a 401k retirement plan, employee travel programs, complimentary employee meals, and paid time off. The company emphasizes diversity, equality, and inclusion, encouraging minorities, women, veterans, and individuals with disabilities to apply. Working at Four Seasons offers a dynamic and inspiring environment where employees are encouraged to strive for personal and professional greatness while delivering unsurpassed service to distinguished guests from around the world.

Job Requirements

High school diploma or equivalent
prior experience in food and beverage service
flexibility to work weekdays, weekends, holidays, and evening or overnight shifts
demonstrated working knowledge of division operations and Four Seasons cultural and core standards, policies, and standard operating procedures
ability to be visible and engage with guests and team members actively
strong customer service and leadership skills
ability to handle complaints and special requests professionally

Job Qualifications

Prior experience leading a team within luxury food and beverage or hospitality operations
knowledge of food and beverage service, cost control, labor control, maintenance, merchandising, and accounting
ability to multi-task in a high volume and demanding environment
proficiency in operating computer equipment and food and beverage computer systems
strong problem-solving skills with the ability to handle difficult situations and guests
proficiency in English speaking, reading, and writing
excellent interpersonal, verbal, and written communication skills
work authorization in the United States required

Job Duties

Train, evaluate, motivate, coach, and discipline employees in the food and beverage operations to ensure established cultural and core standards are met
manage daily activities for the outlet operations
work closely with the department manager and assist with managing the operation and provide feedback to team members
be flexible and able to work in different departments as needed while following all required standards
be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns, or special requests for guests, clients, and group contacts
answer telephone using courteous and efficient telephone etiquette while obtaining all information necessary to process guest orders according to Four Seasons standards
describe the selection of food and beverage menu items to guests by offering vivid descriptions including origin, taste, and preparation methods
coordinate delivery of items to guestrooms by IRD servers in a timely manner to ensure proper food quality
properly and accurately close guest checks, record guest charges and gratuities
oversee amenity program to ensure amenities are delivered accurately and promptly
communicate guest orders including special requests to the kitchen using the hotel's point-of-sales system and check completed orders
control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions
anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests
recognize, nurture, and maintain relationships with regular guests as well as cultivate new patron relationships to increase loyalty
describe and ensure quality of all food items, ingredients, and preparation methods as well as provide knowledge of wine and spirits
communicate with employees and managers to ensure operational needs are met and attend regular operational meetings for coordination
properly close guest checks, process cash and credit card payments, settle voided checks or complimentary meals
work harmoniously and professionally with all hotel team members, guests, and clients
comply with Four Seasons category one and category two work rules and standards of conduct as set forth in EmPact