Assistant Food and Beverage Manager - Hilton Portland Downtown

Vancouver, WA, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $60,000.00

Work Schedule

Flexible

Benefits

Incredible travel perks

Employee Stock Purchase Program

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental Health Resources

Generous Paid Time Off

health and welfare benefits

Financial Security

Job Description

Hilton Portland Downtown is a distinguished hotel, part of the globally recognized Hilton brand, known for its commitment to exceptional guest experiences and outstanding hospitality services. Hilton, a leader in the hospitality industry, operates a vast portfolio of hotels across the world, maintaining an unwavering commitment to quality, customer service, and innovation. Hilton Portland Downtown offers guests a prime location in the heart of the city, featuring elegantly designed rooms, modern amenities, exquisite dining options, and an inviting atmosphere that caters to both leisure and business travelers. As an employer, Hilton fosters a supportive and inclusive work environment where teamwork, integrity, and leadership are highly valued. The hotel is deeply invested in the wellbeing and development of its team members, providing extensive training, competitive benefits, and a positive workplace culture recognized globally. Employment at Hilton Portland Downtown is dynamic and fast-paced, requiring a dedicated team passionate about hospitality and guest satisfaction.

The role of Assistant at Hilton Portland Downtown is integral to the seamless operations of the hotel’s front office and food and beverage departments. This position involves supervising front office operations, including check-in and check-out procedures, managing reservations, and ensuring excellent guest service standards. The Assistant leads the front office team with an emphasis on training, coaching, and real-time feedback, maintaining operational excellence through knowledgeable application of hotel policies and property management systems. Equally, the role extends to support in the food and beverage operations, contributing to daily management tasks such as guest service supervision, quality control, inventory management, and compliance with health and safety regulations. This multifaceted position demands strong leadership, organizational, and communication skills to foster a collaborative and guest-focused environment. The Assistant Food and Beverage Manager works closely with staff to encourage professional development, uphold food quality and presentation standards, and drive continuous enhancements to guest satisfaction. Hilton places a strong emphasis on core values such as hospitality, integrity, leadership, teamwork, ownership, and urgency—qualities essential for success in this role. Team members benefit from extensive perks including discounted travel, stock purchase programs, paid parental leave, caregiving support, mental health resources, paid time off, and comprehensive health and welfare benefits. Hilton Portland Downtown prides itself on being an award-winning workplace culture, committed to employee growth and creating memorable experiences for guests and staff alike. Joining Hilton means embarking on a rewarding career journey where passion for hospitality leads to genuine guest connections and professional fulfillment.

Job Requirements

Available to work a flexible schedule including days, evenings, weekends, and holidays
Demonstrated strong English communication skills with guests, team members, and management both in person and over the phone
Experience supervising front office operations and leading a team
Knowledgeable in hotel policies, property management systems, and cash handling procedures
Experience in food and beverage operations management
Ability to maintain regulatory compliance with health, safety, sanitation, and alcohol awareness standards
Strong leadership and organizational skills
Ability to provide training, coaching, and real-time performance feedback

Job Qualifications

Strong English communication skills in person and over the phone with professional phone etiquette
Leadership skills with experience in supervising and training team members
Knowledge of hotel front office operations and property management systems
Understanding of food and beverage management including quality control and inventory
Ability to work flexible schedules including days, evenings, weekends, and holidays
Problem-solving and conflict resolution skills
Organizational skills to foster a collaborative team environment

Job Duties

Supervise front office operations by leading team members through check-in, check-out, reservations, and guest service procedures
Lead day-to-day front office operations by providing training, coaching, and real-time feedback
Maintain knowledge of hotel policies, property management systems, cash handling procedures, and front office standards
Assist in managing daily food and beverage operations including guest service, quality control, inventory, reservations, marketing, and reporting
Assist with the development and implementation of guest satisfaction strategies by monitoring trends, gathering feedback, and driving continuous improvements
Ensure food presentation meets quality standards and monitor cost and portion controls
Assist in supervising and developing team members by providing training, scheduling, feedback, and recognition
Maintain compliance with health, safety, sanitation, and alcohol awareness regulations
Demonstrate strong leadership, problem-solving, conflict resolution, and organizational skills