Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,000.00 - $58,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Vision Insurance
401k with employer match
Life insurance
Paid Time Off
Reduced workday hours
meal benefits
Job Description
Chukchansi Gold Resort & Casino stands as California's premier integrated resort, celebrated for its vibrant gaming facilities, world-class entertainment, and luxurious accommodations. Located in the heart of the Valley, this award-winning resort attracts thousands of guests annually, offering an unforgettable hospitality experience. Renowned as the Valley's No. 1 best local employer, Chukchansi Gold is committed to creating an exceptional work environment that values its team members and fosters career growth and personal development.
This reputable establishment is deeply invested in recruiting and retaining top talent by offering competitive wages coupled with an exceptional benefits package valued between $43,000 and $58,000. Employees enjoy comprehensive medical, vision, life insurance, and 401K plans with immediate vesting and employer match. Additional perks include reduced workday hours, paid time off, meals, and various discounts on memberships and entertainment venues such as Costco, the Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park. These offerings collectively position Chukchansi Gold as a standout employer within the region.
The Food and Beverage Supervisor role at Chukchansi Gold is integral to maintaining the high standards of its dining and beverage operations. This leadership position plays a critical role in ensuring all Food and Beverage Department operations comply with company objectives and gaming regulations. Supervisors are responsible for overseeing team member performance, enforcing service standards, and ensuring strict adherence to health, liquor, and safety regulations.
In this role, the supervisor interacts regularly with both the public and team members, delivering excellent customer service and supporting the Food and Beverage Manager in the enforcement of policies and training initiatives. This includes overseeing recruitment, interviewing, testing, orientation, training, and scheduling of food and beverage staff, ensuring each team member meets the established professional and customer service standards. The position demands an ability to manage floor operations effectively, ensuring smooth, efficient service to maximize customer satisfaction.
Supervisors at Chukchansi Gold are expected to maintain compliance with health and safety protocols, including upholding food safety certifications and ensuring knowledge of applicable federal, state, and local laws. They are also charged with inventory management of spirits and wines, safeguarding alcoholic beverages, and understanding regulations such as ABC Codes and the Dram Shop Act.
Additionally, the Food and Beverage Supervisor handles staff evaluations, providing feedback that fosters skill development and career advancement. They are encouraged to foster a positive work environment, promoting a discrimination and harassment-free workplace. Supervisory duties extend to interviewing, hiring, training, performance appraisals, reward systems, and disciplinary actions in accordance with company policies and legal regulations.
This role also requires flexibility, with supervisors stepping in to cover any position within the department as needed. Budget management, including labor and beverage costs, forms a critical part of their responsibilities to ensure operational efficiency. The supervisor attends to customer grievances and ensures timely payment collection while adhering to company cash control policies.
Chukchansi Gold values a team member who demonstrates strong organizational and interpersonal skills, effective communication, and the ability to apply mathematical concepts and problem-solving abilities within a dynamic work environment characterized by frequent physical activity and exposure to loud, sometimes smoke-filled settings. The ideal candidate will embrace the resort's culture of excellence and dedication to outstanding customer service, contributing positively to the memorable experiences offered by Chukchansi Gold Resort & Casino.
This reputable establishment is deeply invested in recruiting and retaining top talent by offering competitive wages coupled with an exceptional benefits package valued between $43,000 and $58,000. Employees enjoy comprehensive medical, vision, life insurance, and 401K plans with immediate vesting and employer match. Additional perks include reduced workday hours, paid time off, meals, and various discounts on memberships and entertainment venues such as Costco, the Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park. These offerings collectively position Chukchansi Gold as a standout employer within the region.
The Food and Beverage Supervisor role at Chukchansi Gold is integral to maintaining the high standards of its dining and beverage operations. This leadership position plays a critical role in ensuring all Food and Beverage Department operations comply with company objectives and gaming regulations. Supervisors are responsible for overseeing team member performance, enforcing service standards, and ensuring strict adherence to health, liquor, and safety regulations.
In this role, the supervisor interacts regularly with both the public and team members, delivering excellent customer service and supporting the Food and Beverage Manager in the enforcement of policies and training initiatives. This includes overseeing recruitment, interviewing, testing, orientation, training, and scheduling of food and beverage staff, ensuring each team member meets the established professional and customer service standards. The position demands an ability to manage floor operations effectively, ensuring smooth, efficient service to maximize customer satisfaction.
Supervisors at Chukchansi Gold are expected to maintain compliance with health and safety protocols, including upholding food safety certifications and ensuring knowledge of applicable federal, state, and local laws. They are also charged with inventory management of spirits and wines, safeguarding alcoholic beverages, and understanding regulations such as ABC Codes and the Dram Shop Act.
Additionally, the Food and Beverage Supervisor handles staff evaluations, providing feedback that fosters skill development and career advancement. They are encouraged to foster a positive work environment, promoting a discrimination and harassment-free workplace. Supervisory duties extend to interviewing, hiring, training, performance appraisals, reward systems, and disciplinary actions in accordance with company policies and legal regulations.
This role also requires flexibility, with supervisors stepping in to cover any position within the department as needed. Budget management, including labor and beverage costs, forms a critical part of their responsibilities to ensure operational efficiency. The supervisor attends to customer grievances and ensures timely payment collection while adhering to company cash control policies.
Chukchansi Gold values a team member who demonstrates strong organizational and interpersonal skills, effective communication, and the ability to apply mathematical concepts and problem-solving abilities within a dynamic work environment characterized by frequent physical activity and exposure to loud, sometimes smoke-filled settings. The ideal candidate will embrace the resort's culture of excellence and dedication to outstanding customer service, contributing positively to the memorable experiences offered by Chukchansi Gold Resort & Casino.
Job Requirements
- High school diploma or GED
- One to two years supervisory experience in a restaurant or beverage department
- Appropriate licensure
- Strong organizational and interpersonal skills
- Ability to read and interpret documents such as safety rules and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups
- Ability to work with mathematical concepts such as probability and statistical inference
- Ability to apply fractions, percentages, ratios, and proportions to practical situations
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret technical instructions and work with abstract and concrete variables
- Must meet physical demands such as frequently standing and walking, and vision requirements including close and peripheral vision
- Must be able to work in a loud, smoke-filled environment
- Reasonable accommodations may be made for individuals with disabilities
Job Qualifications
- High school diploma or GED
- One to two years supervisory experience in a restaurant or beverage department
- Appropriate licensure for food and beverage services
- Strong organizational skills
- Excellent interpersonal skills
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Effective verbal communication skills for interaction with customers and team members
- Ability to write routine reports and correspondence
- Proficient mathematical skills including understanding of probability, statistical inference, fractions, percentages, ratios, and proportions
- Strong reasoning ability to define problems, gather data, and draw conclusions
Job Duties
- Interact effectively with the public and team members
- Perform excellent customer service at all times
- Assist Food and Beverage Manager in enforcing performance standards, policies, and procedures
- Ensure compliance with food and beverage health, liquor, and safety regulations
- Maintain compliance with health and sanitation standards and food safety certification
- Participate in recruitment, interviewing, testing, selection, orientation, and training of team members
- Schedule, evaluate, and train staff ensuring adherence to customer service standards
- Ensure efficient floor operations for customer satisfaction
- Review and approve personnel actions such as hiring, transfers, promotions, and disciplinary measures
- Provide emergency coverage for various positions in the department
- Maximize cost effectiveness by monitoring budgets, labor, and beverage benchmarks
- Manage inventories of spirits and wine, ensuring security of alcohol
- Complete and renew Alcohol Awareness Training and certifications
- Address and resolve customer grievances
- Monitor team member performance and provide constructive feedback
- Review departmental reports and address potential conflicts or misinformation
- Participate in training exercises focused on customer service and a harassment-free environment
- Ensure maximum service levels in Food & Beverage areas
- Receive payment from customers in a prompt and courteous manner
- Adhere to company cash control policies and cashiering responsibilities
- Support Food and Beverage Manager with operational discussions
- Maintain consistent attendance and perform additional reasonable requests
- Usher at events as needed by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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