Assistant Food and Beverage Manager

Rochester, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Salary

Exact $63,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

membership

Health Insurance

Dental Insurance

401k

Job Description

Midtown Athletic Club is a prestigious fitness and social club located in Rochester, NY, renowned for its comprehensive health and wellness facilities. The club offers its members a vibrant environment where fitness meets community, featuring state-of-the-art gym equipment, diverse fitness classes, and upscale dining options. Midtown Athletic Club is well-established as a cornerstone of the Rochester community, catering to individuals and families who value health, wellness, and an active lifestyle. The club prides itself on delivering exceptional service and a welcoming atmosphere where members can achieve their fitness goals while enjoying social and dining experiences.

We are currently seeking an Assistant Food and Beverage Manager to join our dynamic team. This role is integral to the operation of our Chromium Cafe and the overall food and beverage department at Midtown. The ideal candidate will bring a positive, 'glass half full' attitude and demonstrate a passion for hospitality and guest service. This position requires someone who is knowledgeable, hardworking, dedicated, personable, and team-oriented with a hands-on approach to managing daily operations. Starting salary for this full-time role is $63,000 annually, complemented by a robust benefits package including health, dental, 401k, and club membership.

As Assistant Food and Beverage Manager, you will play a pivotal role in overseeing staff recruitment, training, and retention while fostering a positive and collaborative team environment. Your ability to manage employee relations effectively ensures that all team members perform to their best abilities, maintaining high standards of service and professionalism. Managing schedules and delegating tasks efficiently will be part of your daily duties, as well as ensuring compliance with health and safety regulations to provide a clean and safe environment for both staff and guests.

You will also assist in financial management activities such as budgeting, inventory control, payroll, and accounting, helping to meet and exceed revenue goals through strategic monitoring and management of sales and labor costs. Engaging directly with membership, you will enhance guest experiences by responding to feedback, resolving complaints, and driving overall member satisfaction to encourage repeat visits and build lasting relationships.

This position offers a rewarding opportunity to contribute to one of Rochester's premier athletic clubs, where service excellence and member satisfaction are key priorities. Join Midtown Athletic Club and be part of a team committed to delivering superior dining experiences within an energetic and supportive community environment.

Job Requirements

Flexible availability including evenings and weekends
1-3 years of management experience in a high-volume cafe or quick-service environment
Passion for food, hospitality, and delivering positive guest experiences
Strong guest service mindset with a "lead by example" approach
Ability to thrive in a fast-paced environment with strong adaptability and problem-solving skills
Reliable and accountable with a high level of professionalism
Proficient in basic computer applications including MS Office Word, Excel, PowerPoint, email, and spreadsheets
Ability to read, interpret, and communicate operational documents and safety guidelines
Ability to stand and remain active for extended shifts including walking, bending, kneeling, reaching, and occasional climbing or balancing

Job Qualifications

1-3 years of management experience in a high-volume cafe or quick-service environment
Passion for food, hospitality, and guest service
Strong guest service mindset with a collaborative leadership style
Ability to thrive in a fast-paced environment with problem-solving skills
Proficient in MS Office including Word, Excel, PowerPoint, email, and spreadsheets
Ability to read, interpret, and communicate operational documents clearly
Reliable and accountable with high professionalism
Flexible availability including evenings and weekends

Job Duties

Manage recruitment and retention of all food and beverage staff including corrective action and training
Cultivate and maintain positive employee relations and team-driven work environment
Maintain superior service levels and facilitate ongoing employee education
Assist with creating and implementing weekly schedules
Delegate tasks to employees
Supervise staff for safety and cleanliness in accordance with Health Department regulations
Accommodate staff and guest requests and preferences
Assist with employee evaluations and maintain open communication with team
Assist in managing budgeting, inventory, accounting, payroll, and financial matters
Monitor sales and labor costs to meet or exceed revenue goals
Maintain labor costs within budgetary guidelines
Interact frequently with membership to ensure dining satisfaction
Use guest feedback to improve service and member satisfaction
Respond promptly to membership complaints or inquiries
Represent Midtown standards in all member communications