You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily.
Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,000.00 - $88,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career development opportunities
Job Description
The Ritz-Carlton Dallas is a prestigious luxury hotel located in the heart of Dallas, Texas, offering exceptional hospitality experiences through its award-winning properties. Known globally for unparalleled service, comfort, and elegant ambiance, this iconic hotel operates under the Marriott International portfolio, which is renowned worldwide for embracing diverse cultures and fostering professional growth. At the Ritz-Carlton, every team member is empowered to deliver extraordinary service, guided by the hotel's Gold Standards, which include the Employee Promise, Credo, and Service Values. These principles form the foundation of the hotel's operation and are integral to maintaining its reputation as a leader in... Show More
Job Requirements
- High school diploma or GED
- Four years of experience in the food and beverage, culinary, or related professional area
- Or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years of experience in the food and beverage, culinary, or related professional area
- Ability to manage and supervise restaurant team
- Knowledge of applicable local laws related to alcohol beverage service
- Strong organizational and multitasking abilities
- Availability to work full-time
- Excellent customer service orientation
Job Qualifications
- High school diploma or GED
- Four years experience in food and beverage, culinary, or related professional area
- Or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in food and beverage, culinary, or related professional area
- Strong leadership and supervision skills
- Excellent communication and interpersonal skills
- Knowledge of restaurant operations and compliance standards
- Ability to deliver exceptional customer service
- Experience with employee training and development
- Problem-solving and conflict resolution skills
Job Duties
- Handles employee questions and concerns
- Monitors employees to ensure performance expectations are met
- Provides feedback to employees based on observation of service behaviors
- Assists in supervising daily shift operations
- Supervises restaurant and all related areas in the absence of the director or manager
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals
- Ensures all employees have proper supplies, equipment and uniforms
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels
- Verifies compliance with all restaurant policies, standards and procedures
- Monitors alcohol beverage service in compliance with local laws
- Manages to achieve or exceed budgeted goals
- Performs all duties of restaurant employees and related departments as necessary
- Opens and closes restaurant shifts
- Interacts with guests to obtain feedback on product quality and service levels
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
- Encourages employees to provide excellent customer service within guidelines
- Handles guest problems and complaints, seeking assistance from supervisor as necessary
- Strives to improve service performance
- Sets a positive example for guest relations
- Assists in the review of comment cards and guest satisfaction results with employees
- Meets and greets guests
- Supervises on-going training initiatives
- Uses all available on the job training tools for employees
- Communicates performance expectations in accordance with job descriptions for each position
- Coaches and counsels employees regarding performance on an on-going basis
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Analyzes information and evaluating results to choose the best solution and solve problems
- Assists servers and hosts on the floor during meal periods and high demand times
- Recognizes good quality products and presentations
- Supervises daily shift operations in absence of the restaurant manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: