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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
vision benefits
Competitive pay rates
Cellphone stipend
401k plan
Paid Time Off
complimentary room nights
Restaurant discount
Complimentary Meal
Life insurance
short-term disability
long-term disability
Pre-tax commuter benefits
flexible schedules
Tuition Reimbursement
Career advancement opportunities
Job Description
Rosewood Washington, D.C. is a prestigious luxury hotel located in the historic Georgetown district, uniquely positioned along the scenic C&O Canal. This exquisite property features 55 stylish rooms, including 12 suites and 6 townhouses, artfully blending traditional elegance with modern sophistication to offer guests an unparalleled hospitality experience. Each room and suite is designed with residential comfort in mind, featuring plush furnishings and the latest intuitive technologies, making it ideal for both business and leisure travelers. Recognized for embodying the spirit of Relationship Hospitality, Rosewood Washington, D.C. is dedicated to delivering personalized, heartfelt service that creates lasting impressions for its... Show More
Job Requirements
- Minimum 1 to 2 years of experience as restaurant manager or assistant manager in a luxury or ultra-luxury hotel or restaurant
- bachelor’s degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and work-related experience
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize, organize and follow-up
- ability to remain calm and resolve problems using good judgment
- ability to follow directions thoroughly
- ability to understand a guest’s service needs
- ability to work cohesively with co-workers as part of a team
- ability to work with minimal supervision
- ability to maintain confidentiality of guest information and pertinent hotel data
- skill in social and business etiquette
- project management experience in organizing, planning and executing large-scale projects from conception through implementation
- experience in leading and developing people
- strong verbal and written communication skills
- knowledge of hotel/resort operations management
- knowledge of and experience with luxury/ultra-luxury market niche
- knowledge of hospitality systems and software
- understanding of hospitality industry trends, performance metrics and verbiage
- solid understanding of financial analysis
- required to speak, read and write English
- fluency in other languages preferred
- ability to exert physical effort in transporting up to 35 pounds
- ability to endure various physical movements and communicate effectively with guests and co-workers
- TIPS and ServSafe certifications preferred
- open availability to include days, nights, weekends and holidays
Job Qualifications
- Minimum 1 to 2 years of experience as Restaurant Manager or Assistant Manager in a luxury or ultra-luxury hotel or restaurant
- bachelor’s degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and work-related experience
- must be able to perform job functions with attention to detail, speed and accuracy
- prioritize, organize and follow-up
- be a clear thinker, remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand a guest’s service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent hotel data
- must be skilled in the areas of social and business etiquette
- demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation
- demonstrated experience in leading and developing people
- strong verbal and written communication skills for presenting and discussing technical information to establish rapport and/or influence and gain understanding of others
- knowledge of hotel/resort operations management including quality, operations, and marketing/sales principles
- knowledge of and experience with luxury/ultra-luxury market niche required
- demonstrated knowledge of hospitality systems and software
- understanding of hospitality industry trends, performance metrics and verbiage
- solid understanding of financial analysis (profit/loss, cash flow, etc.) to drive revenue and make decisions affecting business finances
- required to speak, read and write English, fluency in other languages preferred
- must be able to exert physical effort in transporting up to 35 pounds, endure various physical movements, reach, remain stationary at times, and communicate effectively with guests and co-workers
- TIPS and ServSafe certifications preferred
- open availability to include days, nights, weekends and holidays
Job Duties
- Support the day-to-day management and profitability of assigned food and beverage outlets
- act as the secondary leader on duty, supporting opening/closing procedures and shift leadership in the absence of F&B Managers
- act as a hands-on floor leader, ensuring service execution consistently meets Forbes Five-Star and LQA standards during assigned shifts
- support the F&B Management team in monitoring service detail including timing, sequencing, table maintenance, and guest recognition moments
- support the implementation and daily reinforcement of LQA standards, Forbes guidelines, and brand SOPs
- assist in identifying service gaps and escalating trends or risks that may impact audit scores or guest satisfaction
- assist with daily quality checks of outlet readiness, cleanliness, mise en place, lighting, sound, and ambiance prior to service
- monitor outlet cleanliness, setup, and readiness before, during, and after service periods
- observe, coach, and correct service delivery in real time, providing immediate feedback to associates to protect service standards
- supervise, coach, and motivate F&B associates to ensure consistent execution of service standards and sequence of service
- support training initiatives and on-the-job development to enhance associate performance and engagement
- assist with associate training, onboarding, and reinforcement of Forbes and LQA service principles through coaching and modeling
- maintain strong product knowledge including menus, beverage programs, wine and spirits offerings
- deliver exceptional guest experiences by maintaining the highest standards of service, hospitality, and attention to detail
- support VIP and special-attention guest experiences ensuring recognition, preferences, and privacy are upheld at all times
- maintain discretion and confidentiality when handling VIP and special-attention guests
- address guest feedback and participate in service recovery ensuring issues are resolved promptly, empathetically, and in line with luxury service expectations
- ensure compliance with departmental policies, safety standards, and operational procedures during service periods
- assist with scheduling, labor management, and daily staffing adjustments to support business needs
- participate in pre-shift meetings, departmental meetings, and ongoing communication to ensure operational alignment
- collaborate closely with culinary, events, and leadership teams to ensure seamless service delivery
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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