Assistant F&B Outlet Shift Manager Overnight Shift Celebrity Grill/Lucky Noodle

PENN Entertainment is a dynamic leader in the entertainment industry known for its commitment to providing exceptional experiences in gaming and hospitality. As a prominent company, PENN Entertainment blends excitement with professionalism, creating an environment where fast-paced days and nights are the norm. The company takes pride in its diverse workforce and thriving corporate culture characterized by enthusiasm, collaboration, and an unwavering dedication to customer satisfaction. Known for fostering career growth and supporting professional development, PENN Entertainment offers its team members a chance to expand their possibilities through continuous learning and advancement opportunities.

Working at PENN Entertainment means being part of a community that values fun while maintaining a focus on operational excellence and guest engagement. As part of the company’s comprehensive Total Rewards package, employees benefit from competitive base salaries, wellness programs, and incentives that promote financial, physical, and mental well-being, including day-one medical coverage, 401(k) matching, and an annual performance bonus. Additionally, paid time off is earned according to local policies and increases with the length of employment, reflecting PENN Entertainment’s commitment to work-life balance.

The role of Food and Beverage Supervisor at PENN Entertainment is essential for maintaining high standards in food service operations within the company’s diverse hospitality venues. The Supervisor is responsible for overseeing a designated food and beverage outlet during a specified shift, ensuring smooth daily operations while championing superior guest service. This fast-paced position requires one to manage and support operational goals effectively, monitor performance metrics, and contribute to profit objectives to sustain Henderson’s reputation for excellence.

The Food and Beverage Supervisor plays a crucial role in budget management, assisting in the preparation and adherence to departmental budget initiatives while ensuring compliance and timely communication of budget concerns to management. They are tasked with enforcing all gaming laws and food safety regulations pertinent to the Food and Beverage Department while upholding the company’s strict standards of confidentiality and integrity.

Customer service is paramount in this position. The Supervisor actively promotes exceptional customer interactions and ensures team members meet established service standards. They also assist in maintaining sanitary conditions, cost control methods, inventory management, and menu quality to maximize customer satisfaction. Administrative duties and regulatory compliance also fall under their responsibility, requiring excellent organizational skills and attention to detail.

Moreover, this supervisory role involves managing and developing the team through effective training, rewards, recognition programs, and performance evaluations. The Supervisor helps nurture a supportive work environment by offering coaching, counseling, and constructive feedback while coordinating staffing needs through hiring and scheduling. This position demands flexibility with shift assignments, including nights, weekends, holidays, and overtime, to meet the dynamic operational demands of PENN Entertainment’s hospitality outlets. Candidates who possess an associate degree or equivalent experience, have supervisory experience in food and beverage settings, and hold ServSafe Alcohol certification are highly encouraged to apply for a career that blends leadership, customer service excellence, and operational management in a vibrant entertainment company.