Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,700.00 - $53,400.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
401(k) matching
Paid Time Off
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading integrated entertainment and gaming company that offers a diverse range of experiences across 43 destinations in North America. With a robust presence in casino gaming, sports content, and online betting via theScore Bet Sportsbook and Casino, PENN Entertainment combines traditional gaming with modern digital platforms, creating a dynamic and fast-paced work environment. The company values diversity, sustainability, and a supportive culture that fosters career growth, well-being, and employee engagement. PENN Entertainment's Total Rewards package includes wellness programs, competitive salary, day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure, designed to support employees' financial, physical, and mental health.
The Food and Beverage Outlet Supervisor role at PENN Entertainment is a critical leadership position responsible for overseeing the daily operations of designated food and beverage outlets during assigned shifts. This position plays a key role in managing operational goals, performance standards, and profit objectives while maintaining superior customer service in line with the company’s values and policies. The supervisor ensures compliance with budgetary processes, gaming laws, and food safety regulations while supporting staff development and fostering a positive, efficient work environment. The role demands proficiency in operational management duties such as scheduling, inventory control, staff training, and conflict resolution, all aimed at delivering exceptional guest experiences in a vibrant entertainment context. Candidates must be flexible to work various shifts, including nights, weekends, holidays, and overtime, to meet the dynamic needs of the business.
The Food and Beverage Outlet Supervisor role at PENN Entertainment is a critical leadership position responsible for overseeing the daily operations of designated food and beverage outlets during assigned shifts. This position plays a key role in managing operational goals, performance standards, and profit objectives while maintaining superior customer service in line with the company’s values and policies. The supervisor ensures compliance with budgetary processes, gaming laws, and food safety regulations while supporting staff development and fostering a positive, efficient work environment. The role demands proficiency in operational management duties such as scheduling, inventory control, staff training, and conflict resolution, all aimed at delivering exceptional guest experiences in a vibrant entertainment context. Candidates must be flexible to work various shifts, including nights, weekends, holidays, and overtime, to meet the dynamic needs of the business.
Job Requirements
- Must be at least 21 years of age
- Associates degree in related field or equivalent combination of education and experience
- Minimum two years of Food and Beverage experience
- Minimum two years of supervisory experience
- Ability to interact with guests, staff, and colleagues and resolve conflicts diplomatically
- Ability to write reports and business correspondence
- Ability to perform mathematical calculations including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals
- Flexibility to work all shifts including nights, weekends, holidays, and overtime
- Proficiency in Microsoft applications Excel, Word, and Outlook
- Ability to present information effectively to managers, clients, customers, and the general public
- Successful completion of ServSafe Alcohol training certification course
Job Qualifications
- Associates degree in a related field or equivalent combination of education and experience
- Minimum two years of Food and Beverage experience
- At least two years of previous supervisory experience
- Ability to interact with guests and staff to resolve conflicts diplomatically
- Proficiency in Microsoft Excel, Word, and Outlook
- Strong written communication skills for reports and business correspondence
- Ability to perform basic mathematical computations including rate, ratio, and percent
- Effective presentation skills to respond to management and public inquiries
- Successful completion of ServSafe Alcohol training certification
Job Duties
- Supervising an F&B outlet and overall daily management of designated shift
- Administering and managing operational goals and monitoring performance and profit objectives
- Coordinating scheduling and addressing scheduling concerns focusing on guest satisfaction
- Assisting in budget process and ensuring compliance with departmental budget initiatives
- Supporting and demonstrating superior customer service and ensuring team adherence to standards
- Enforcing gaming laws and regulations applicable to Food & Beverage department
- Assisting in maintaining food service procedures and inspecting menu items
- Monitoring cost control methods, inventory, and pars during shifts
- Assisting with administrative duties and regulatory compliance
- Maintaining confidentiality of departmental and company matters
- Leading staff development, training, and employee engagement programs
- Evaluating team member performance and providing feedback
- Making recommendations for staffing, hiring, and scheduling
- Managing workflow and work procedures
- Providing coaching, disciplinary actions, and counseling
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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