Assistant F&B Manager

Norman, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $38,100.00 - $51,200.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

The hiring establishment is a distinguished food and beverage company operating within a dynamic hospitality environment, specifically focused on front-of-house food and beverage operations. With an emphasis on delivering exceptional guest experiences, the establishment prides itself on high-quality service standards and operational excellence. Known for its vibrant atmosphere and attention to detail, this company serves a diverse clientele and operates with a commitment to innovation, employee development, and sustained customer satisfaction. This role is positioned within a restaurant or similar food service setting, responsible for managing non-catered front-of-house operations ensuring seamless service delivery throughout each shift.

The Assistant Food and Beverage (F&B) Manager plays a pivotal role in supporting daily service operations by overseeing and coordinating the on-shift activities of front-of-house staff. This includes tracking team member arrivals, managing section and side duty assignments, and maintaining reservation systems. The position involves conducting pre-shift staff meetings to align objectives and ensure the team is prepared to deliver outstanding service. In this role, the Assistant F&B Manager works closely with the F&B Manager and Department Director to maintain smooth operational flow, address staffing or facility issues, and engage directly with VIP guests for special requests, creating personalized service and fostering strong relationships.

Additional responsibilities include interviewing, hiring, and training front-of-house personnel to build a knowledgeable and customer-focused team. The Assistant F&B Manager also supports the management of food and beverage costs, including labor and inventory controls, ensuring budgetary guidelines are met while maximizing operational efficiency. This position demands excellent organizational abilities to manage multiple priorities under pressure and strong communication skills to collaborate across departments including kitchen staff and leadership teams. Expertise with Point-of-Sale (POS) systems is essential, as the role requires training staff on POS functionality to minimize errors and optimize order processing.

Ensuring compliance with all regulatory standards—including health codes, liquor licensing, and labor laws—is a fundamental part of the Assistant F&B Manager’s duties, as is maintaining a safe and hygienic work environment for both staff and guests. The role offers an opportunity to contribute to the continuous improvement of service delivery by identifying operational challenges and recommending practical solutions.

Candidates for this position should expect to work a flexible and sometimes irregular schedule that includes weekends, evenings, and holidays in environments such as casino floors where exposure to smoke is common. The position requires a mix of hands-on leadership, administrative acumen, and excellent interpersonal skills to manage team dynamics and customer relations effectively. With the company’s commitment to high standards and guest satisfaction, this role is ideal for motivated professionals seeking growth in food and beverage management with a competitive salary reflective of industry norms and employment on a full-time basis.

Job Requirements

Associate's degree in food service management, hospitality management, related field or equivalent combination of education and experience
minimum 1 year of experience in leadership or supervisory role within food and beverage operations
experience with and knowledge of applicable food service and beverage operations regulatory compliance requirements
experience in inventory control, including ordering, stock management, and working with suppliers to ensure optimal product levels and quality
must be able to pass Title 31 training
must hold or be able to obtain ServSafe Food Handler Certification within the first month of employment
must hold or be able to obtain an Oklahoma ABLE license upon hire
must be able to pass a background check and receive a license or permit from any regulatory agency if applicable
must be able to complete a pre-employment drug test with a negative result
ability to work a flexible and irregular schedule including weekends, evenings and holidays
must be able to work in a smoke-filled casino environment

Job Qualifications

Associate's degree in Food Service Management, Hospitality Management, related field or equivalent combination of education and experience
minimum 1 year of experience in leadership or supervisory role within food and beverage operations
experience with and knowledge of applicable food service and beverage operations regulatory compliance requirements
experience in inventory control, including ordering, stock management, and working with suppliers to ensure optimal product levels and quality
familiarity with purchasing, pricing, and food and beverage cost control management support systems
strong computer skills to include effective working knowledge of Microsoft Office products, Time Keeping and HRIS systems
demonstrated expertise in operating, troubleshooting, and optimizing POS systems to streamline order processing, manage inventory, and generate accurate sales reports
capable of training staff on POS system functionality, ensuring proper utilization and understanding of system features
strong financial acumen with the ability to manage budgets, track expenses, and analyze cost trends to optimize profitability
familiarity with fostering employee appreciation, morale, and team engagement through recognition and support
organizational and prioritization skills under pressure in a fast-paced environment
capable of developing strategies to enhance guest experience and manage customer relations effectively
proficient in using inventory management, scheduling, and other operational software to improve efficiency and productivity
strong conflict resolution skills with the ability to handle disputes calmly and professionally
able to work a flexible and irregular schedule including weekends, evenings and holidays
must be able to work in a smoke-filled casino environment

Job Duties

Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
assist in monitoring operational costs, including food, beverage, and labor expenses, ensuring alignment with budgetary guidelines
help identify any problems, concerns, and opportunities for improvement in operations and staff
participate in weekly management meetings and daily pre-shift meetings to ensure clear communication and operational alignment
ensure accurate completion of all employee check-outs and verify the generation of end-of-day reports, including the nightly shift report
maintain detailed records of VIP guest preferences and requests to personalize future visits and strengthen loyalty
collaborate with F&B Leadership to ensure the timely renewal of contracts and maintain strong, ongoing relationships of the VIP table owners
responsible for the interviewing, hiring and training of all front-of-house staff
aid in ensuring all outlets meet or exceed standards in food quality, safety, and cleanliness
support the implementation, maintenance, and troubleshooting of Point-of-Sales (POS) systems, ensuring staff are properly trained and equipped to handle system issues, minimize errors, and ensure efficient order processing and billing
enforce operational policies, procedures, and training programs, with accountability, to maintain consistency, compliance with health and safety regulations, and enhance team performance
ensure adherence to all local, state, and federal regulations, including health codes, liquor licensing, and labor laws
ensure a positive guest experience by addressing customer concerns, complaints, and feedback promptly and professionally
maintain a strong level of teamwork and camaraderie with all food and beverage management and employees, as well as other departments within the company
responsible for ensuring team member compliance with all company policies and procedures
responsible for monitoring performance of front-of-house team members, providing feedback to individuals, developing action plans, and ensuring all performance standards are met
resolve team member conflicts offering guidance, and support to team members, and mediating employee issues
assist in any areas of the restaurant when staffing constraints require, including front-of-house, back-of-house, or customer service, to ensure smooth operations and maintain high service standards
ensure cleanliness throughout all outlets on a daily, weekly, and monthly basis, promoting a safe and hygienic environment for staff and guests, while training staff on proper hygiene and safety practices to maintain a clean and safe work environment
assist in maintaining and updating inventory count sheets monthly, utilizing a sheet-to-shelf approach via FoodTrac to ensure proper stock management
assist in monitoring all alcohol, non-alcohol and all operating supply ordering, receiving, storage, and ensure the safety and security of all alcohol products in compliance with regulations
assist in determining work procedures, prepare work schedules, and expedite workflow, when needed
perform all other duties as assigned