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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $58,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The Grand Beach Hotel is a premier luxury hotel renowned for its exceptional hospitality, exquisite dining options, and commitment to delivering outstanding guest experiences. Located in a prime destination, the hotel prides itself on maintaining high standards of service, ambiance, and quality across all its departments. The Food and Beverage department is a cornerstone of the hotel's offerings, featuring fine dining restaurants, stylish bars, and banquet facilities that cater to a diverse clientele. The department is dedicated to providing superior food and beverage quality, impeccable service, and innovative marketing strategies aimed at maximizing profitability while ensuring customer satisfaction.
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Job Requirements
- Minimum education level high school diploma or equivalent
- Experience in restaurant or hotel food and beverage operations
- Knowledge of health, safety, sanitation, and alcohol awareness standards
- Strong leadership and team management abilities
- Proficiency in computer and Microsoft Office programs
- Excellent communication skills
- Ability to handle customer complaints diplomatically
- Availability to work flexible hours including weekends and holidays
- Ability to meet job performance standards within 30 days of hire
- Strong organizational and administrative skills
- Ability to work under pressure and meet deadlines
- Experience with budget management and inventory control
- Experience training and supervising staff
- Commitment to maintaining hotel standards and policies
- Ability to maintain professional appearance
- Ability to maintain safety and cleanliness standards
Job Qualifications
- Freestanding restaurant experience or luxury hotel experience is a plus
- Strong food, wine, and liquor knowledge
- Excellent customer service skills
- Clear and concise written and verbal communication skills in English
- Proficiency in Microsoft Word and Excel
- Excellent organizational, interpersonal, and administrative skills
- Ability to meet deadlines, work under pressure and independently
- Ability to deal with internal and external customers requiring tact and diplomacy
- Ability to work in a fast-paced, deadline-driven environment
- Strong and effective leadership skills
- Ability to drive positive program change
- Ability to train and develop others
- Ability to read and interpret documents
- Ability to work with and apply mathematical concepts
- Ability to write correspondence and reports
- Ability to give feedback daily
- Excellent time management skills
- Ability to handle multiple tasks with focus on priorities
- Strong organizational, analytical, communication and leadership skills
- Impeccable service standards and attention to detail
- Professional and polished appearance
- Proven ability to lead, train, and develop associates
- Knowledge of property management computer programs
- Pragmatic problem solving skills
- Excellent verbal communication skills, bilingual preferred
- Ability to work in a multi-ethnic, multi-cultural environment
- Ability to work a flexible schedule including weekends and holidays
Job Duties
- Administer the operation in a manner that ensures superior product and service expected from the outlet
- Oversee restaurant operations and coordinate with the Executive Chef to plan and implement actions for improved operations
- Perform daily and regular inspections of the restaurant areas focusing on sanitation, cleanliness, and safety
- Supervise and direct service staff while maintaining safety policies and handling guest and employee accidents
- Handle guest complaints diplomatically and ensure proper check handling procedures
- Manage budget awareness and strive to achieve budgeted goals
- Coordinate maintenance needs with the Engineering Department
- Maintain storerooms in readiness, cleanliness, and tidiness
- Schedule dining room personnel according to forecasted business and budget
- Promote good employee relations between service kitchen and dining room
- Ensure fast, accurate service and maintain positive guest relations with consistent product quality
- Ensure compliance with Occupational Safety, Health Act, and company safety policies
- Manage profit and loss by following cash control and security procedures, maintain inventory, labor management, and review financial reports
- Lead recruitment, interviewing, hiring, performance appraisals, disciplinary action, motivation, and training
- Maintain equipment, facility, and grounds standards through preventative maintenance
- Responsible for shift staffing, station assignments, floor presence, guest interaction, and shift scheduling
- Monitor and control Micros system for guest checks and hotel reports
- Maintain inventory of equipment, linen, and supplies
- Ensure maintenance and cleanliness communication with Housekeeping, Stewarding, and Property Operations
- Execute food and beverage promotions and departmental forecasting and budgeting
- Maintain highest service and ambiance standards
- Manage outlet levels and inventories
- Facilitate restaurant openings and closings
- Accommodate VIP special requests and coordinate special service requests
- Build customer loyalty through presence and assistance
- Track departmental spending and monitor employee payroll
- Inventory and manage department supplies
- Monitor overtime spending
- Purchase food and beverage products within guidelines and ensure proper receipt and storage
- Participate in management on duty program
- Conduct line ups and inform team of hotel events and best practices
- Handle guest complaints and urgent staff issues
- Conduct weekly inventory of food and beverage items
- Foster relationships with other department managers for communication and goodwill
- Promote teamwork skills at all times
- Notify appropriate individuals promptly of problems
- Be polite, friendly, and helpful to guests, management, and team members
- Execute emergency procedures
- Comply with safety regulations and hotel policies
- Attend meetings and training sessions
- Maintain cleanliness and equipment condition
- Recycle whenever possible
- Remain current with hotel information
- Comply with uniform and grooming standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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