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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
employee recognition programs
workplace diversity
Job Description
Hines is a globally recognized real estate investment, development, and property management company with a rich legacy rooted in innovation and excellence. Founded in 1957 by Gerald D. Hines, the company operates in 28 countries and manages a substantial portfolio valued at $92.3 billion, encompassing residential, logistics, retail, office, and mixed-use properties. With a strong commitment to sustainability, Hines is targeting net zero carbon emissions by 2040 without purchasing offsets. This commitment underlines the company’s forward-thinking approach and responsibility towards environmental stewardship. Hines is distinguished by industry accolades, such as inclusion on Fast Company's annual list of the World’s Most... Show More
Job Requirements
- High school diploma required
- Bachelor’s degree in business administration or related field from an accredited institution preferred
- Two years of relevant work experience in a professional office environment
- Supervisory experience strongly preferred
- Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge
- Ability to lift 25lbs
- Work indoors approximately 90% of the time and outdoors 10% of the time
- Ability to perform physical inspections including climbing stairs and accessing restrictive openings
- Be accessible 24 hours a day during on call rotation for emergencies
- Willingness to work overtime as business needs demand
- Excellent interpersonal, verbal, and written communication skills
- Strong organization, analytical and project management skills
- Maintain composure and professionalism at all times
- Advanced competence with MS Word, MS Excel, MS Outlook and other software programs
- Ability to perform basic business math
Job Qualifications
- Bachelor’s degree in business administration or related field from an accredited institution preferred
- High school diploma required
- Two years of relevant work experience in a professional office environment
- Supervisory experience strongly preferred
- Interact with employees, visitors and contractors with poise and diplomacy
- Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge
- Ensure the property is well-maintained and aesthetically pleasing
- Solution-oriented with strong organization, analytical and project management skills
- Maintain composure and professionalism at all times
- Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style
- Takes initiative and is a proactive leader always focused on continued improvement
- Possess initiative to assume additional responsibilities
- Set priorities and meet deadlines
- Assist in managing the property’s financial activities
- Advanced competence with a variety of software including MS Word, MS Excel, MS Outlook, and other requested software programs
- Perform basic business math such as compute discount, interest, percentage, and profit/loss
- Work indoors approximately 90% of the time and outdoors 10% of the time
- Perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
- Ability to lift 25lbs
- During on call rotation, be accessible 24 hours a day in case of emergency and perform on-site operations management during disasters
- Work overtime as business needs deem appropriate
Job Duties
- Oversees and/or coordinates maintenance and repair work
- Ensures proper response to work requests
- Performs facilities inspections
- Manage the physical space and daily operations for assigned site(s)
- Coordinate projects, complex requests, and multi-trade work orders
- Plan and coordinate installation and maintenance of assets housed within assigned site(s)
- Assist with collecting and analyzing operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements
- Administer the materials and supply management processes
- Manage relationship as assigned, including property managers and other key stakeholders
- Support on-site special events and programs as needed
- Coordinate work schedules with vendors partners
- Manage Warranty Service Requests and ensure completion of work
- Ensure proper insurance certificates are on file for all vendors working on site
- Serve as the primary on-site point of contact for vendors and escort vendors to work locations
- Perform quality assurance for vendor-performed work
- Ensure site documentation and records are maintained and up to date
- Communicate regularly with customers regarding status updates and service requests ensuring that all requests are handled promptly, and services are tailored to the individual
- Resolve assigned work orders including follow-up with customers as appropriate
- Assist with data extraction, interpretation, and reporting on site activity
- Ensure space plans and seating assignments are updated and accurate
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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